Your flight. Your rights.
Your flight was disrupted. Your rights shouldn't be.
Check your flight for free and see what you may be entitled to under the rules that apply to your route.
Check my flight — freeNo account · No card · About 60 seconds
Airline already refused or ignored your claim? Check the rejection →
- to check your flight
- 60s
- maximum EU compensation · conditions apply
- 600€
- passenger rights
- EU / UK / CH
01 / check your flight
A disrupted flight. A clear next step.
Start with your flight. We check the applicable rules and explain what you can do next.
An atlas-style world map. When you enter a flight, the route between the departure and arrival airports is drawn on it.
No account · No card · About 60 seconds
02 / You don't need to know air law to know what to do.
You don't need to know air law to know what to do.
01 / 03
Check
Horvera reads the flight: route, date, airline and what happened. No account, no documents.
02 / 03
Understand
The result explains the right that may apply, the rule it comes from and why — in plain language, with the sources.
03 / 03
Choose
Claim on your own with the free letter, or let Horvera manage the claim after you send it — the Claim Pack (€19.90). You keep 100% either way.
03 / Three different rights. We keep them apart.
Three different rights. We keep them apart.
- Compensation
- A fixed amount per passenger when a delay, cancellation or denied boarding meets the legal conditions.
- Ticket refund
- Your money back for the unused ticket in some situations — for instance when you don't take the re-routing offered.
- Care and expenses
- Meals, accommodation or transport the airline had to provide, and what you can claim back if it didn't.
04 / Rules we apply
A verifiable answer, not a vague promise.
Every result comes from a versioned rules engine that applies the Regulation, official guidance and Court of Justice case law to your exact route. You see the reasoning and the sources.
Every result opens with “Why am I seeing this?” — the decisive steps, then the full trace with rule ids and sources.
A result is indicative: it tells you what the rules say about the facts you gave. The airline or the enforcement body makes the final decision, and Horvera never guarantees an outcome.
Rules we apply
- EU261Any flight departing from an EU/EEA airport, and flights into the EU on an EU-licensed airline.
- UK261Any flight departing from a UK airport, and flights into the UK on a UK or EU airline. Amounts in pounds.
- SwitzerlandFlights from Switzerland, and flights into Switzerland on Swiss or EU airlines. Delay compensation depends on how courts read the rules.
Official sources
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law)
- Agreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999)
- Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- Delays and cancellations — your rights
Rules last reviewed 23 September 2026
How much can fixed compensation be?
Fixed amounts depend on the distance of the flight, not on the ticket price.
Fixed compensation can reach €600 per passenger under EU and UK rules when the legal conditions are met.
| Distance | EU / EEA / Switzerland (Reg. 261/2004) | United Kingdom (UK261) |
|---|---|---|
| Up to 1,500 km | €250 | £220 |
| 1,500 – 3,500 km | €400 | £350 |
| Over 3,500 km | €600 | £520 |
€600 applies outside the EU; flights between two EU airports over 3,500 km are capped at €400.
Long-haul amounts are halved when the arrival delay is under 4 hours (or the airline re-routes you within the set windows).
05 / Two ways forward. Both are yours.
Two ways forward. Both are yours.
After your free check you decide. The free path is complete on its own: your rights, the amount, a claim letter and the airline's channel. The Claim Pack starts once the claim exists — it keeps the case organised, reads the airline's reply and tells you when and how to escalate.
Check and claim yourself
Free- Eligibility, the amount and the rule it comes from — with the sources
- A claim letter written from your facts, ready to edit and send
- The airline's official claim channel
- The enforcement body and dispute scheme for your route
You keep any compensation in full.
Start the free checkClaim Pack
€19.90- A saved claim case you can reopen from any device
- Submission-ready PDF package with your details filled in, evidence checklist and submission instructions
- Sent-date tracking, a follow-up letter and reminder e-mails you opt into
- Airline response analysis: what they said, what it means, what to do next
- Escalation readiness for your country: the body, the waiting period, the time limit
Horvera organises the claim; you submit it and keep 100%. Horvera is not a claims agency and takes no share.
Manage my claim with the Claim Pack — €19.90Available once your free check shows a possible right.
Claim companies charge 30–44% of your compensation to handle the case for you — a different product for a different passenger.
Fees read from the providers' own price pages, last verified 15 September 2026.
06 / Common questions
Common questions
How much does the check cost?
Nothing. The eligibility check, the amount, the explanation and the claim letter are free. You only pay if you choose the Claim Pack to manage the claim after you send it, and the price is shown before checkout.
Do I need to create an account?
No. You only need the flight number or the route, and the date. If you buy a Claim Pack you get a private link to your documents; an account is optional.
What is the difference between a refund and compensation?
A refund gives you back the price of a ticket you couldn't use. Compensation is a fixed amount per passenger, set by the regulation, that can be due on top when the legal conditions are met.
Does Horvera submit the claim for me?
No. Horvera checks your rights and prepares the documents; you send them to the airline yourself and keep 100% of any compensation. If you prefer to delegate, we can point you to a claim-handling partner.
Can Horvera write the claim letter for me?
Yes, for free. Your result page and the claim letter generator write an editable letter from your facts under EU261 or UK261, with the amount and the evidence to attach — anything you leave out stays as a bracket for you to fill. Nothing is stored.
What does the Claim Pack add to the free letter?
The free letter is complete. The Claim Pack is for what happens next: a saved case, a submission-ready PDF package with your details, sent-date tracking, follow-up reminders you opt into, an analysis of the airline's reply and the escalation route computed for your country. If the airline refuses, it grows into an Escalation Pack.
Can I use it for an old flight?
Often yes. Limitation periods vary by country — typically between 1 and 6 years. Check the country page for your departure airport.
What happens if my flight isn't eligible?
You get a calm explanation of why fixed compensation doesn't seem to apply, and what to check next: a ticket refund, care and expenses, or a missing detail that could change the answer.
Which rules are used?
Regulation (EC) 261/2004 with Court of Justice case law, the UK's retained version (UK261) and its application in Switzerland — always the version in force on your flight date. Sources and the last review date are shown with every result.