easyJet cancelled flight compensation
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Quick answer
When easyJet cancels your flight you always get the choice between a full refund and re-routing, plus meals and a hotel while you wait. Compensation of £220, £350 or £520 per passenger is due on top if easyJet told you less than 14 days before departure and did not offer a replacement flight within the legal time windows — unless it proves extraordinary circumstances.
Operating carrier
easyJet U2 / EZY · United Kingdom
UK-licensed carrier — UK261 applies to its flights departing from the UK and to its flights into the UK. EU261 applies to its flights departing from the EU.
Applicable regimes: easyJet Europe, easyJet Switzerland
Where to send your claim
- Official claim form / help centre
- https://www.easyjet.com/en/help/delays-and-cancellations
- Customer relations
- https://www.easyjet.com/en/help
- Postal address
- easyJet Airline Company Limited, Customer Services, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, United Kingdom
- Dispute-resolution scheme
- AviationADR
Cancellation compensation on typical easyJet routes
- London → Barcelona (1,109 km)£220
- London → Amsterdam (354 km)£220
- Geneva → London (754 km)€250
- Paris → Nice (694 km)€250
- Manchester → Gran Canaria (3,024 km)£350
- London → Tel Aviv (3,557 km)£520
Due when {airline} informed you less than 14 days before departure and no replacement flight met the legal time windows.
Direct answer
- Short answer
- If easyJet told you of the cancellation less than 14 days before departure and did not re-route you within the legal windows, UK261 compensation is due per passenger unless easyJet proves an extraordinary circumstance.
- Amount
- £220–£520per passenger on easyJet’s typical routes, by distance
- Why
- Compensation depends on when easyJet informed you and what it offered (Article 5); the amount is fixed by distance. Refund or re-routing and care are due whatever the cause.
- What can change it
- You were told 14 days or more before departure: no fixed compensation, but refund or re-routing
- easyJet re-routed you within the legal windows (2 h early / 4 h late with 7–14 days’ notice; 1 h / 2 h under 7 days)
- easyJet proves an extraordinary circumstance for your flight — weather, ATC, a third-party strike — and that it could not avoid the delay
- Another airline operated the aircraft: the operating carrier owes the compensation, not easyJet
- Check your flight
- Check my easyJet flight
- Official source
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law) — UK Government — legislation.gov.ukLast checked against the source on 23 September 2026
Can easyJet passengers claim compensation?
Yes. easyJet holds a UK licence, so Regulation 261 covers its flights departing from the EU/EEA, the UK or Switzerland and its flights into them: £220–£520 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding — unless the airline proves an extraordinary circumstance.
Does this apply to your flight?
easyJet flight affected?
A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.
Already known from this page
- easyJet
- Cancelled
When were you told about the cancellation?
easyJet cancellations: what is specific
easyJet cancels in waves when air-traffic-control staffing or weather cuts the arrival rate at a single-runway airport such as Gatwick, and for crew availability in summer peaks. The first is usually extraordinary; the second never is. easyJet’s cancellation e-mail or app notification is the notice date for the 14-day rule — keep it.
When easyJet cancels it must let you choose between a refund and re-routing; its app usually offers a free transfer to another easyJet flight, and where no suitable easyJet flight exists you can ask for re-routing on another airline or a refund. Meals and a hotel are due while you wait. easyJet UK belongs to AviationADR, easyJet Europe to the Austrian apf scheme, which are the escalation routes if easyJet refuses.
The three questions that decide a easyJet cancellation claim
- When did easyJet tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. easyJet must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
- What replacement did easyJet offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
- Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; easyJet’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.
easyJet UK Limited (UK AOC). Intra-EU flights are usually operated by easyJet Europe (EC, Austrian AOC); Swiss flights by easyJet Switzerland (DS). Check the operating carrier on your boarding pass: the rules follow the airline that flew the aircraft, not the one that sold the ticket.
What you always get, whatever the reason
Compensation may depend on the cause, but three rights never do. easyJet must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing easyJet must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.
How much easyJet owes when compensation is due
£220, £350 or £520 per passenger under UK261, set by the distance of the flight (or of the whole journey on one booking). easyJet may halve the long-haul amount to £260 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).
How to claim a cancellation from easyJet
- Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
- Ask easyJet in writing for the reason for the cancellation.
- Submit the claim through easyJet’s official channel (https://www.easyjet.com/en/help/delays-and-cancellations), or by post to easyJet Airline Company Limited, Customer Services, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, United Kingdom, stating the notice date, the replacement offered (or not) and the amount per passenger.
- If easyJet refuses or stalls for 8 weeks, escalate to AviationADR, then to the courts within the limitation period of the departure country.
Prepare the claim letter
Enter your flight and what happened; get the regulation, the amount, the evidence list and an editable letter — free.
Frequently asked questions
Do I get compensation if easyJet cancelled my flight two weeks in advance?
Not fixed compensation: cancellations announced 14 days or more before departure are exempt. easyJet still owes you the choice between a full refund and re-routing, and care if you travel on the replacement flight.
Can easyJet give me a voucher instead of a refund?
Only with your written agreement. The refund must be paid in cash, by bank transfer or card within 7 days. You can decline a voucher and insist on money.
Is a strike a valid reason for easyJet not to pay?
A strike by easyJet's own pilots, cabin crew or ground staff is not an extraordinary circumstance, so compensation is due. Strikes by air-traffic controllers or airport staff outside easyJet's control are extraordinary, but the refund, re-routing and care rights still apply.
easyJet rebooked me on a flight the next day — is that compensable?
If you were informed less than 7 days before departure, compensation is due unless the replacement departed at most 1 hour early and arrived less than 2 hours late — a next-day flight almost always exceeds that. easyJet also owes a hotel and meals for the night.
Sources
- European Community / Swiss ConfederationAgreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999)
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026
Did easyJet cancel with less than 14 days’ notice?
Enter the flight, when you were told and what easyJet offered; the check applies the notice and re-routing windows and tells you the amount.