Eurowings cancelled flight compensation
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Quick answer
When Eurowings cancels your flight you always get the choice between a full refund and re-routing, plus meals and a hotel while you wait. Compensation of €250, €400 or €600 per passenger is due on top if Eurowings told you less than 14 days before departure and did not offer a replacement flight within the legal time windows — unless it proves extraordinary circumstances.
Operating carrier
Eurowings EW / EWG · Germany
EU/EEA-licensed carrier — Regulation 261/2004 applies to all its flights departing from the EU/EEA and to its flights into the EU/EEA.
Applicable regimes: Eurowings Europe
Where to send your claim
- Official claim form / help centre
- https://www.eurowings.com/en/information/passenger-rights.html
- Customer relations
- https://www.eurowings.com/en/help.html
- Dispute-resolution scheme
- Schlichtungsstelle Reise & Verkehr (formerly söp, Germany)
Cancellation compensation on typical Eurowings routes
- Düsseldorf → Palma de Mallorca (1,342 km)€250
- Düsseldorf → London (502 km)€250
- Cologne → Berlin (469 km)€250
- Stuttgart → Palma de Mallorca (1,139 km)€250
- Hamburg → Fuerteventura (3,406 km)€400
Due when {airline} informed you less than 14 days before departure and no replacement flight met the legal time windows.
Direct answer
- Short answer
- If Eurowings told you of the cancellation less than 14 days before departure and did not re-route you within the legal windows, EU261 compensation is due per passenger unless Eurowings proves an extraordinary circumstance.
- Amount
- €250–€400per passenger on Eurowings’s typical routes, by distance
- Why
- Compensation depends on when Eurowings informed you and what it offered (Article 5); the amount is fixed by distance. Refund or re-routing and care are due whatever the cause.
- What can change it
- You were told 14 days or more before departure: no fixed compensation, but refund or re-routing
- Eurowings re-routed you within the legal windows (2 h early / 4 h late with 7–14 days’ notice; 1 h / 2 h under 7 days)
- Eurowings proves an extraordinary circumstance for your flight — weather, ATC, a third-party strike — and that it could not avoid the delay
- Another airline operated the aircraft: the operating carrier owes the compensation, not Eurowings
- Check your flight
- Check my Eurowings flight
- Official source
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilLast checked against the source on 23 September 2026
Can Eurowings passengers claim compensation?
Yes. Eurowings holds a EU/EEA licence, so Regulation 261 covers its flights departing from the EU/EEA, the UK or Switzerland and its flights into them: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding — unless the airline proves an extraordinary circumstance.
Does this apply to your flight?
Eurowings flight affected?
A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.
Already known from this page
- Eurowings
- Cancelled
When were you told about the cancellation?
Eurowings cancellations: what is specific
The cancellation e-mail or app notification is the notice; its timestamp decides the 14-day rule. Eurowings usually offers a rebooking on its own next flight, which on leisure routes can be days later; if the alternative arrives more than 2 hours (short-haul) or 3 hours (over 1,500 km) after your original schedule, the full amount is due, and care while you wait is owed whatever the cause.
Cancellations for Eurowings’ own crew shortages or industrial action are not extraordinary; cancellations for ATC strikes usually are.
The three questions that decide a Eurowings cancellation claim
- When did Eurowings tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Eurowings must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
- What replacement did Eurowings offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
- Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Eurowings’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.
What you always get, whatever the reason
Compensation may depend on the cause, but three rights never do. Eurowings must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Eurowings must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.
How much Eurowings owes when compensation is due
€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). Eurowings may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).
How to claim a cancellation from Eurowings
- Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
- Ask Eurowings in writing for the reason for the cancellation.
- Submit the claim through Eurowings’s official channel (https://www.eurowings.com/en/information/passenger-rights.html), stating the notice date, the replacement offered (or not) and the amount per passenger.
- If Eurowings refuses or stalls for 8 weeks, escalate to Schlichtungsstelle Reise & Verkehr (formerly söp, Germany), then to the courts within the limitation period of the departure country.
Prepare the claim letter
Enter your flight and what happened; get the regulation, the amount, the evidence list and an editable letter — free.
Frequently asked questions
Do I get compensation if Eurowings cancelled my flight two weeks in advance?
Not fixed compensation: cancellations announced 14 days or more before departure are exempt. Eurowings still owes you the choice between a full refund and re-routing, and care if you travel on the replacement flight.
Can Eurowings give me a voucher instead of a refund?
Only with your written agreement. The refund must be paid in cash, by bank transfer or card within 7 days. You can decline a voucher and insist on money.
Is a strike a valid reason for Eurowings not to pay?
A strike by Eurowings's own pilots, cabin crew or ground staff is not an extraordinary circumstance, so compensation is due. Strikes by air-traffic controllers or airport staff outside Eurowings's control are extraordinary, but the refund, re-routing and care rights still apply.
Eurowings rebooked me on a flight the next day — is that compensable?
If you were informed less than 7 days before departure, compensation is due unless the replacement departed at most 1 hour early and arrived less than 2 hours late — a next-day flight almost always exceeds that. Eurowings also owes a hotel and meals for the night.
Sources
- Court of Justice of the European UnionJoined Cases C-195/17 etc. Krüsemann v TUIfly — a "wildcat strike" by airline staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- Bundesrepublik Deutschland — Gesetze im InternetBürgerliches Gesetzbuch §§ 195, 199 — regelmäßige Verjährungsfrist von drei Jahren ab Ende des Jahres der Anspruchsentstehung
- Schlichtungsstelle Reise & Verkehr e.V. (söp until the end of 2023)Conciliation for air travel — requirements (member airline, two months since the complaint, no court case) and procedure
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026
Did Eurowings cancel with less than 14 days’ notice?
Enter the flight, when you were told and what Eurowings offered; the check applies the notice and re-routing windows and tells you the amount.