Lisbon Airport flight compensation
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Quick answer
Every flight departing Lisbon Airport is covered by Regulation 261/2004 on any airline; inbound flights from Brazil, the US and Africa are covered on EU airlines such as TAP. Lisbon–Madrid, Lisbon–Paris and Lisbon–Las Palmas pay €250 (the Canary Islands are an intra-EU route under 1,500 km); Lisbon–London pays €400; Lisbon–New York and Lisbon–São Paulo pay €600. ANAC is the enforcement body.
Rules for flights departing Lisbon Humberto Delgado Airport
Every flight departing from Lisbon Humberto Delgado Airport is covered by EU Regulation 261/2004, regardless of the airline.
Flights into Lisbon Humberto Delgado Airport from outside the EU/EEA are covered only when operated by an EU/EEA-licensed airline.
Location: LIS / LPPT · 38.7813, -9.1359 · Portugal
Care and re-routing when leaving Lisbon
Delayed at the gate: meals, refreshments and two calls or e-mails from 2 h of delay on flights up to 1,500 km, 3 h up to 3,500 km (and on every intra-EU flight over 1,500 km), 4 h beyond — plus a hotel and transport when the departure moves to the next day. Owed whatever the cause.
Cancelled or denied boarding: the choice between a refund of the unused ticket within 7 days and re-routing to your destination at the earliest opportunity or on a later date of your choosing, with care while you wait.
Delayed 5 h or more: you may give up the journey and take a full refund of the unused ticket, with a return flight to your departure point if the trip has lost its purpose.
Lisbon is TAP's hub and a constrained single-runway airport, with strong afternoon northerly winds in summer. TAP crew industrial action is internal to the airline and is not extraordinary.
Enforcement body
Example routes from Lisbon
- Madrid (MAD) · 513 km€250
- Paris (CDG) · 1,470 km€250
- Gran Canaria (LPA) · 1,338 km€250
- London (LHR) · 1,564 km€400
- New York (JFK) · 5,404 km€600
- São Paulo (GRU) · 7,935 km€600
- Porto (OPO) · 277 km€250
- Amsterdam (AMS) · 1,846 km€400
Can I claim compensation for a flight from Lisbon?
EU261 applies to every airline on this route: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding, unless the airline proves an extraordinary circumstance. Refund, re-routing and care are due whatever the cause.
Does this apply to your flight?
Flying from Lisbon?
A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.
Already known from this page
- From Lisbon (LIS)
What happened to your flight?
Lisbon-specific issues
Lisbon Airport operates close to its capacity, and Portuguese ATC staffing restrictions in summer are the most frequent defence on departure. ATC restrictions can be extraordinary, but only for the specific flight and only if the airline shows what it did about them; slot delays caused by the airline’s own late rotation are not.
TAP’s long-haul network connects through Lisbon on single bookings, so the delay is measured at the final destination: a late European sector that costs you the São Paulo connection is a €600 case (Folkerts). Ryanair and easyJet fly point-to-point; only the arrival delay of your own flight counts.
Airlines at Lisbon
TAP Air Portugal (and TAP Express / Portugália), Ryanair, easyJet Europe, Vueling, Iberia, Air France, KLM, Lufthansa, British Airways, SWISS, Azores Airlines, United, Delta, American (US carriers: inbound not covered), LATAM and Azul (Brazilian carriers: inbound not covered).
Escalation
- Claim from the airline in writing (TAP customer support; Ryanair’s EU261 form).
- ANAC (Autoridade Nacional da Aviação Civil) — Portugal’s enforcement body for flights departing Portugal.
- Julgados de paz (small claims) or the European Small Claims Procedure for cross-border claims up to €5,000.
Sources
- Court of Justice of the European UnionCase C-11/11 Air France v Folkerts — compensation for connecting flights depends on the delay at the final destination
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionJoined Cases C-156/22 to C-158/22 TAP Portugal — unexpected absence of crew is not an extraordinary circumstance
- European Commission — DG MOVEAir passenger rights (including list of National Enforcement Bodies)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026
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