Norwegian compensation: how to claim for Norwegian delays and cancellations
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Quick answer
Norwegian Air Shuttle is licensed in Norway (EEA) and Norwegian Air Sweden in Sweden (EU); both are covered carriers, so Regulation 261/2004 applies to every Norwegian flight departing the EU/EEA and to its flights into the EU from outside. Norwegian now flies only short- and medium-haul within Europe: Oslo–London and Copenhagen–London pay €250, Oslo–Málaga and the Canary Islands routes pay €400.
Operating carrier
Norwegian DY / NAX · Norway
EU/EEA-licensed carrier — Regulation 261/2004 applies to all its flights departing from the EU/EEA and to its flights into the EU/EEA.
Applicable regimes: Norwegian Air Sweden
Where to send your claim
- Official claim form / help centre
- https://www.norwegian.com/en/help/
- Dispute-resolution scheme
- Transportklagenemnda (Norway)
Compensation examples on Norwegian routes
- Oslo → London (1,226 km)€250
- Bergen → London (1,071 km)€250
- Copenhagen → London (984 km)€250
- Stockholm → London (1,475 km)€250
- Oslo → Málaga (2,841 km)€400
- Oslo → Copenhagen (517 km)€250
Can Norwegian passengers claim compensation?
Yes. Norwegian holds a EU/EEA licence, so Regulation 261 covers its flights departing from the EU/EEA, the UK or Switzerland and its flights into them: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding — unless the airline proves an extraordinary circumstance.
Does this apply to your flight?
Norwegian flight affected?
A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.
Already known from this page
- Norwegian
What happened to your flight?
Which Norwegian flew you
Flights on the DY code are operated by Norwegian Air Shuttle (Norway) and flights on the D8 code by Norwegian Air Sweden; both belong to the same group and both are EU/EEA carriers. The long-haul operation was closed in 2021, so today’s network is European point-to-point flying from Oslo, Bergen, Trondheim, Stavanger, Stockholm, Copenhagen and Helsinki.
How to claim from Norwegian
Norwegian handles claims through its help centre on norwegian.com (delays and cancellations → compensation form). You need the booking reference and the e-mail used for the booking. State every passenger, the flight number and date, and the arrival delay; quote Article 7. Norwegian typically pays by bank transfer and may take several weeks to answer — send a dated reminder after four weeks.
What Norwegian typically argues
- Weather in Norway — winter conditions at Oslo Gardermoen, Bergen and the northern airports are the standard defence. Weather must have affected your flight; Norwegian must show what it did to avoid the delay.
- Late inbound aircraft — Norwegian’s aircraft fly several sectors a day; knock-on delays are compensable unless the root cause was extraordinary.
- ATC restrictions — common in summer over Europe; extraordinary only for the specific flight.
- Technical problems — not extraordinary (Wallentin-Hermann).
Escalation
- Norway: the Transport Complaints Board (Transportklagenemnda) is both the complaints board and the enforcement contact for flights departing Norway; its recommendations are normally followed.
- Sweden: ARN for flights departing Sweden. Denmark: Trafikstyrelsen. Finland: Traficom.
- Flights departing another EU country: that country’s enforcement body. Court: the forliksråd (conciliation board) in Norway, or the European Small Claims Procedure from an EU country.
Typical amounts
Oslo–London, Bergen–London, Copenhagen–London, Stockholm–London and Oslo–Copenhagen are under 1,500 km (€250). Oslo–Málaga, Oslo–Alicante, Stockholm–Gran Canaria and the other southern leisure routes pay €400.
Operating facts: Norwegian
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.norwegian.com/en/help/
Channel not yet verified by a reviewer.
- Dispute-resolution body
- No ADR scheme on file for this airline.
- Enforcement body (Norway)
- Norwegian Transport Complaints Board (Transportklagenemnda)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (Norway)
- No reviewed limitation period on file for this country.
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from Norwegian?
Yes, if your Norwegian flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. EU261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · verified 12 September 2026
How much compensation does Norwegian pay?
On the example routes for Norwegian the fixed amount is 250 to 400 EUR per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12 September 2026
Which law applies to a Norwegian flight?
Regulation (EC) No 261/2004 (EU261): Norwegian is an EU/EEA-licensed carrier, so it applies to every flight departing the EU/EEA and to its flights into the EU/EEA from outside.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · verified 12 September 2026
How long do I have to claim against Norwegian?
The time limit is set by the national law of the departure country and differs by country; no reviewed period is on file for NO. Claim promptly — the airline's form has no deadline, but the courts do.
- Conditions
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Case C-139/11 Cuadrench Moré v KLM · verified 14 September 2026
Where do I send a claim to Norwegian?
Through the claim channel of Norwegian: https://www.norwegian.com/en/help/. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
What if Norwegian refuses to pay?
No ADR scheme is on file for Norwegian. After a refusal, complain to Norwegian Transport Complaints Board (Transportklagenemnda) — the enforcement body of the departure country decides; a court claim remains available within the time limit.
- Conditions
- No fixed waiting period is published for this body; check its admissibility rules.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14 September 2026
What if Norwegian says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. Norwegian must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12 September 2026
Prepare the claim letter
Enter your flight and what happened; get the regulation, the amount, the evidence list and an editable letter — free.
Frequently asked questions
Norway is not in the EU. Does EU261 apply to Norwegian?
Yes. Norway is in the EEA and Regulation 261/2004 applies there; Norwegian is treated as a Community carrier. Flights departing Norway and Norwegian flights into the EU/EEA are covered.
My flight was on the D8 code. Who do I claim from?
D8 flights are operated by Norwegian Air Sweden, a Swedish (EU) carrier in the same group. Your rights are identical; claim through the Norwegian help centre, which handles both.
Where do I escalate a Norwegian refusal?
For flights departing Norway, the Transport Complaints Board (Transportklagenemnda); for Sweden, ARN; for Denmark, Trafikstyrelsen; for Finland, Traficom. Court routes remain open afterwards.
Sources
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Commission — DG MOVEAir passenger rights (including list of National Enforcement Bodies)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026
Check whether your Norwegian disruption qualifies.
Enter the flight; the check applies the rules to the licence Norwegian flies under and to your route, and tells you the amount.