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Copenhagen Airport flight compensation

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Quick answer

Every flight departing Copenhagen Airport is covered by Regulation 261/2004 on any airline; inbound flights from outside the EU are covered on EU/EEA airlines such as SAS and Norwegian. Copenhagen–London, Copenhagen–Stockholm and Copenhagen–Amsterdam pay €250; Copenhagen–Málaga pays €400; Copenhagen–New York and Copenhagen–Bangkok pay €600. Trafikstyrelsen is the Danish enforcement body.

Rules for flights departing Copenhagen Airport

Every flight departing from Copenhagen Airport is covered by EU Regulation 261/2004, regardless of the airline.

Flights into Copenhagen Airport from outside the EU/EEA are covered only when operated by an EU/EEA-licensed airline.

Location: CPH / EKCH · 55.6179, 12.6560 · Denmark

Care and re-routing when leaving Copenhagen

Delayed at the gate: meals, refreshments and two calls or e-mails from 2 h of delay on flights up to 1,500 km, 3 h up to 3,500 km (and on every intra-EU flight over 1,500 km), 4 h beyond — plus a hotel and transport when the departure moves to the next day. Owed whatever the cause.

Cancelled or denied boarding: the choice between a refund of the unused ticket within 7 days and re-routing to your destination at the earliest opportunity or on a later date of your choosing, with care while you wait.

Delayed 5 h or more: you may give up the journey and take a full refund of the unused ticket, with a return flight to your departure point if the trip has lost its purpose.

Copenhagen is the main SAS hub and a busy winter-weather airport. The Danish Civil Aviation and Railway Authority handles complaints for departures, and Scandinavian carriers usually answer in writing with a named cause you can test.

Enforcement body

Danish Civil Aviation and Railway Authority (Trafikstyrelsen)

Example routes from Copenhagen

  • London (LHR) · 979 km€250
  • Stockholm (ARN) · 547 km€250
  • Amsterdam (AMS) · 633 km€250
  • Málaga (AGP) · 2,472 km€400
  • New York (JFK) · 6,189 km€600
  • Bangkok (BKK) · 8,637 km€600
  • Oslo (OSL) · 517 km€250
  • Paris (CDG) · 1,004 km€250

Can I claim compensation for a flight from Copenhagen?

EU261 applies to every airline on this route: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding, unless the airline proves an extraordinary circumstance. Refund, re-routing and care are due whatever the cause.

Does this apply to your flight?

Flying from Copenhagen?

A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.

Already known from this page

  • From Copenhagen (CPH)

What happened to your flight?

Copenhagen-specific issues

Copenhagen is SAS’s main hub, so many itineraries connect on a single booking and the delay is measured at the final destination. Winter snow and de-icing are the standard defence; weather is extraordinary only where it prevented your flight and the airline took all reasonable measures. SAS’s own pilot and cabin-crew strikes are not extraordinary — the Court of Justice decided exactly that in Airhelp v SAS (C-28/20), a case about a flight from this network.

Norwegian and Ryanair fly point-to-point from Copenhagen; only the arrival delay of your own flight counts, and rotation delays are compensable unless the root cause was extraordinary.

Airlines at Copenhagen

SAS (and SAS Connect, SAS Link), Norwegian, Ryanair, easyJet Europe, Lufthansa, KLM, Air France, British Airways, Finnair, Icelandair (an EEA carrier), Emirates, Qatar Airways, United, Delta (US carriers: inbound not covered).

Escalation

  1. Claim from the airline in writing (SAS customer service form).
  2. Trafikstyrelsen (Danish Civil Aviation and Railway Authority) — enforcement complaints for flights departing Denmark.
  3. Danish courts (small-claims procedure) or the European Small Claims Procedure from another EU country.

Sources

  1. Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
  2. Court of Justice of the European UnionCase C-11/11 Air France v Folkerts — compensation for connecting flights depends on the delay at the final destination
  3. Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
  4. European Commission — DG MOVEAir passenger rights (including list of National Enforcement Bodies)
  5. European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights

Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026

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