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Wizz Air cancelled flight compensation

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Quick answer

When Wizz Air cancels your flight you always get the choice between a full refund and re-routing, plus meals and a hotel while you wait. Compensation of €250, €400 or €600 per passenger is due on top if Wizz Air told you less than 14 days before departure and did not offer a replacement flight within the legal time windows — unless it proves extraordinary circumstances.

Operating carrier

Wizz Air W6 / WZZ · Hungary

EU/EEA-licensed carrier — Regulation 261/2004 applies to all its flights departing from the EU/EEA and to its flights into the EU/EEA.

Applicable regimes: Wizz Air Malta, Wizz Air UK, Wizz Air Abu Dhabi

Where to send your claim

Postal address
Wizz Air Hungary Ltd., Laurus Offices, Kőér street 2/A, Building B, H-1103 Budapest, Hungary
Dispute-resolution scheme
AviationADR (UK flights)

Cancellation compensation on typical Wizz Air routes

  • London → Bucharest (2,108 km)£350
  • Budapest → Tel Aviv (2,165 km)€400
  • Warsaw → Lisbon (2,749 km)€400
  • Vienna → Rome (779 km)€250
  • Budapest → Milan (830 km)€250
  • London → Budapest (1,492 km)£220

Due when {airline} informed you less than 14 days before departure and no replacement flight met the legal time windows.

Direct answer

Short answer
If Wizz Air told you of the cancellation less than 14 days before departure and did not re-route you within the legal windows, EU261 compensation is due per passenger unless Wizz Air proves an extraordinary circumstance.
Amount
€220–€400per passenger on Wizz Air’s typical routes, by distance
Why
Compensation depends on when Wizz Air informed you and what it offered (Article 5); the amount is fixed by distance. Refund or re-routing and care are due whatever the cause.
What can change it
  • You were told 14 days or more before departure: no fixed compensation, but refund or re-routing
  • Wizz Air re-routed you within the legal windows (2 h early / 4 h late with 7–14 days’ notice; 1 h / 2 h under 7 days)
  • Wizz Air proves an extraordinary circumstance for your flight — weather, ATC, a third-party strike — and that it could not avoid the delay
  • Another airline operated the aircraft: the operating carrier owes the compensation, not Wizz Air
Check your flight
Check my Wizz Air flight
Official source
Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilLast checked against the source on 23 September 2026

Can Wizz Air passengers claim compensation?

Yes. Wizz Air holds a EU/EEA licence, so Regulation 261 covers its flights departing from the EU/EEA, the UK or Switzerland and its flights into them: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding — unless the airline proves an extraordinary circumstance.

Does this apply to your flight?

Wizz Air flight affected?

A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.

Already known from this page

  • Wizz Air
  • Cancelled

When were you told about the cancellation?

Wizz Air cancellations: what is specific

Wizz Air has cancelled routes and individual flights weeks in advance for fleet and base changes: no compensation, but a refund or free rebooking. Short-notice cancellations for crew availability or aircraft technical issues are compensable; those for air-traffic-control strikes or weather may be extraordinary.

Wizz Air’s cancellation e-mail is the notice date. It must offer a refund (in money, not only Wizz credit — a credit refund requires your agreement) or re-routing, and care while you wait. Keep the cancellation notice with its timestamp and any rebooking offered.

The three questions that decide a Wizz Air cancellation claim

  1. When did Wizz Air tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Wizz Air must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
  2. What replacement did Wizz Air offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
  3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Wizz Air’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

Wizz Air Hungary (HU AOC). Flights may be operated by Wizz Air UK (W9), Wizz Air Malta (W4) or Wizz Air Abu Dhabi (5W, non-EU carrier). Check the operating carrier on your boarding pass: the rules follow the airline that flew the aircraft, not the one that sold the ticket.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. Wizz Air must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Wizz Air must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much Wizz Air owes when compensation is due

€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). Wizz Air may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from Wizz Air

  1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
  2. Ask Wizz Air in writing for the reason for the cancellation.
  3. Submit the claim through Wizz Air’s official channel (https://wizzair.com/en-gb/information-and-services/travel-information/compensation-and-refunds), or by post to Wizz Air Hungary Ltd., Laurus Offices, Kőér street 2/A, Building B, H-1103 Budapest, Hungary, stating the notice date, the replacement offered (or not) and the amount per passenger.
  4. If Wizz Air refuses or stalls for 8 weeks, escalate to AviationADR (UK flights), then to the courts within the limitation period of the departure country.

Prepare the claim letter

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Frequently asked questions

Do I get compensation if Wizz Air cancelled my flight two weeks in advance?

Not fixed compensation: cancellations announced 14 days or more before departure are exempt. Wizz Air still owes you the choice between a full refund and re-routing, and care if you travel on the replacement flight.

Can Wizz Air give me a voucher instead of a refund?

Only with your written agreement. The refund must be paid in cash, by bank transfer or card within 7 days. You can decline a voucher and insist on money.

Is a strike a valid reason for Wizz Air not to pay?

A strike by Wizz Air's own pilots, cabin crew or ground staff is not an extraordinary circumstance, so compensation is due. Strikes by air-traffic controllers or airport staff outside Wizz Air's control are extraordinary, but the refund, re-routing and care rights still apply.

Wizz Air rebooked me on a flight the next day — is that compensable?

If you were informed less than 7 days before departure, compensation is due unless the replacement departed at most 1 hour early and arrived less than 2 hours late — a next-day flight almost always exceeds that. Wizz Air also owes a hotel and meals for the night.

Sources

  1. Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
  2. Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
  3. Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
  4. European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
  5. European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
  6. UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
  7. UK Civil Aviation AuthorityDelays and cancellations — your rights
  8. UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
  9. UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)

Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026

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