Transavia delayed flight compensation
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Quick answer
If your Transavia flight reached its final destination 3 hours or more after the scheduled arrival time, EU261 compensation of €250, €400 or €600 per passenger (by distance) is due unless Transavia proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Operating carrier
Transavia HV / TRA · Netherlands
EU/EEA-licensed carrier — Regulation 261/2004 applies to all its flights departing from the EU/EEA and to its flights into the EU/EEA.
Applicable regimes: Transavia France
Where to send your claim
- Official claim form / help centre
- https://www.transavia.com/en-EU/service/
- Dispute-resolution scheme
- Not a member of an approved dispute-resolution scheme on file: escalate to the enforcement body of the departure country.
Delay compensation on typical Transavia routes
- Amsterdam → Barcelona (1,241 km)€250
- Amsterdam → Málaga (1,884 km)€400
- Amsterdam → Faro (1,970 km)€400
- Eindhoven → Alicante (1,536 km)€400
- Paris → Lisbon (1,438 km)€250
- Paris → Tel Aviv (3,285 km)€400
Full amount from 4 hours of arrival delay; on flights over 3,500 km the amount in brackets applies between 3 and 4 hours.
Direct answer
- Short answer
- If your Transavia flight arrived at its final destination 3 hours or more late, EU261 compensation is due per passenger unless Transavia proves an extraordinary circumstance.
- Amount
- €250–€400per passenger on Transavia’s typical routes, by distance
- Why
- The amount is fixed by the distance of the flight, not the fare; the delay is measured when the doors open at the final destination (Sturgeon, Germanwings v Henning). Transavia can only refuse by proving the cause was extraordinary and unavoidable.
- What can change it
- Transavia proves an extraordinary circumstance for your flight — weather, ATC, a third-party strike — and that it could not avoid the delay
- The arrival delay was under 3 hours: care and expenses may still be due, fixed compensation is not
- Another airline operated the aircraft: the operating carrier owes the compensation, not Transavia
- Over 3,500 km outside the intra-EU cap with a 3–4 hour delay: the amount is halved
- Check your flight
- Check my Transavia flight
- Official source
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilLast checked against the source on 23 September 2026
Can Transavia passengers claim compensation?
Yes. Transavia holds a EU/EEA licence, so Regulation 261 covers its flights departing from the EU/EEA, the UK or Switzerland and its flights into them: €250–€600 per passenger for an arrival delay of 3 hours or more, a cancellation announced under 14 days ahead, or denied boarding — unless the airline proves an extraordinary circumstance.
Does this apply to your flight?
Transavia flight affected?
A few short questions — no flight number needed yet. You get a preliminary result on the facts you give; the full check confirms it from the itinerary.
Already known from this page
- Transavia
- Delayed
How late did you arrive at your final destination?
Count the delay when the doors opened at your final destination, not the departure delay.
Transavia delays: what is specific
Transavia flies point-to-point, so the only delay that counts is the arrival delay of the flight on your booking. Its aircraft fly several Mediterranean rotations a day; a late inbound aircraft is compensable unless the earlier cause was itself extraordinary.
French ATC strikes and summer capacity restrictions over France and Spain are Transavia’s most frequent defence; they can be extraordinary for the specific flight, and the airline must show its reasonable measures. Strikes by Transavia’s own crew are not extraordinary.
How the 3 hours are measured on Transavia flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Transavia flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much Transavia owes for a delay
Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Transavia may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Transavia’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Transavia must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What Transavia may argue
Only extraordinary circumstances exempt Transavia from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Transavia’s own staff strikes are not extraordinary. The burden of proof is on Transavia: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from Transavia
- Note the actual arrival time (arrivals board, flight-tracker screenshot, Transavia’s own notification).
- Ask Transavia in writing for the reason for the delay.
- Submit the claim through Transavia’s official channel (https://www.transavia.com/en-EU/service/), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If Transavia refuses or does not reply within 8 weeks, escalate to Human Environment and Transport Inspectorate (ILT); a court claim remains available within the limitation period of the departure country.
Prepare the claim letter
Enter your flight and what happened; get the regulation, the amount, the evidence list and an editable letter — free.
Frequently asked questions
How much does Transavia pay for a 3-hour delay?
€250 per passenger on flights up to 1,500 km, €400 between 1,500 and 3,500 km and €600 beyond 3,500 km — the same fixed amounts as any airline under EU261. On long-haul flights Transavia may pay €300 when the arrival delay is under 4 hours.
Does Transavia pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) Transavia still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on Transavia?
Usually yes. A knock-on delay from an earlier rotation is only exempt if Transavia proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a Transavia delay?
It depends on the country of departure, not on Transavia: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Sources
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- République française — LégifranceCode civil, article 2224 — prescription de droit commun de cinq ans
- Médiation Tourisme et Voyage (MTV)Saisir le médiateur — conditions de recevabilité (réclamation écrite préalable, absence de réponse sous deux mois ou réponse insatisfaisante, saisine dans l'année)
- Koninkrijk der Nederlanden — wetten.overheid.nlBurgerlijk Wetboek Boek 8, artikel 1835 — verjaring van vorderingen uit luchtvervoer (twee jaar)
- Inspectie Leefomgeving en Transport (ILT-Luchtvaartautoriteit)Rechten bij vertraging of annulering vlucht
- Rijksoverheid (Dutch central government)Wat moet ik doen als ik een klacht heb over een luchtvaartmaatschappij?
Last legally reviewed: 12 September 2026 · Content updated: 12 September 2026
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