Zurich to London flight compensation
Diese Seite ist derzeit nur auf Englisch verfügbar.
Check my flightAbout two minutes · no flight number needed
Kurze Antwort
Zurich to London is about 788 km, so compensation is €250 per passenger under Regulation 261/2004 as applied in Switzerland for delays of three hours or more, short-notice cancellations and denied boarding, on any airline. The airline can only refuse by proving extraordinary circumstances; the return direction has its own rules.
Großkreisdistanz
788 km
Zurich Airport (ZRH) → London Heathrow Airport (LHR)
Entschädigungsstufe: Bis 1.500 km
Pauschale Entschädigung
250 €
250 € pro Fluggast
Anwendbare Regeln: Schweizer Fluggastrechte (VO 261/2004 über das Abkommen EU–CH)
Beispiel
Ein Fluggast, der auf einem abgedeckten Flug 3+ Stunden zu spät in London ankommt, könnte 250 € pro Fluggast fordern.
Wird der Flug weniger als 14 Tage vor Abflug ohne zeitnahe Alternative annulliert, gilt derselbe Betrag von 250 €.
- SWISScovered on this direction· Swiss licence
- British Airwayscovered on this direction· UK licence· CEDR Aviation
Abflug ab Zurich Airport
Zurich has a night curfew and a runway layout that forces a different configuration in fog and strong winds, so late-evening departures are the most likely to be cancelled outright. Skyguide capacity limits are external to the airline; SWISS crew and technical problems are not.
Zurich is SWISS's hub: on a single booking a delayed feeder into Zurich that loses the long-haul connection is assessed over the whole journey, from the first departure airport to the final destination.
Direction matters
- Zurich → London
- Schweizer Fluggastrechte (VO 261/2004 über das Abkommen EU–CH) · 250 € · any airline
- London → Zurich
- UK261 (britische Fluggastrechte) · 220 £ · any airline
Was sich auf dem Rückflug ändert
| Geltende Regeln | Schweizer Fluggastrechte (VO 261/2004 über das Abkommen EU–CH) | UK261 (britische Fluggastrechte) |
|---|---|---|
| Pauschale Entschädigung | 250 € | 220 £ |
| Durchsetzungsstelle | Swiss Federal Office of Civil Aviation (FOCA / BAZL) | UK Civil Aviation Authority (CAA) |
| Schlichtungsstelle | keine landesweite Schlichtungsstelle | AviationADR |
| Verjährungsfrist für eine Klage | 2 years | 6 years |
| Gericht | Civil court (simplified procedure) after the conciliation authority | County court — Money Claim Online (small claims track) |
The two directions are governed by different rules: the departure country decides which regime applies, and a flight from outside Europe is only covered when the operating airline is licensed in the EU/EEA, the UK or Switzerland.
Verspätung, Annullierung oder verpasster Anschluss in dieser Richtung
- Verspätet
- 250 € pro Fluggast sind geschuldet, wenn sich in London Heathrow Airport mindestens eine Tür drei Stunden oder später nach der planmäßigen Ankunft öffnet; die Abflugverspätung in Zurich Airport zählt nicht. Ab 2 Stunden Verspätung schuldet die Airline unabhängig von der Ursache Verpflegung und Kommunikation, ab 5 Stunden können Sie die Reise abbrechen und die Erstattung verlangen.
- Annulliert
- Dieselben 250 € pro Fluggast sind geschuldet, wenn die Airline Sie weniger als 14 Tage vor Abflug informiert und nicht innerhalb der gesetzlichen Fenster umgebucht hat (höchstens 2 Stunden früher und unter 4 Stunden später bei 7–14 Tagen Vorlauf; 1 bzw. 2 Stunden unter 7 Tagen). Erstattung oder Umbuchung und Betreuung sind in jedem Fall geschuldet.
- Anschluss verpasst
- Ist London Heathrow Airport nicht Ihr Endziel und waren beide Flüge auf einer Buchung, wird die Verspätung am Ende der Reise gemessen und der Betrag nach der Entfernung von Zurich Airport zum Endziel berechnet (Folkerts, C-11/11) – auch wenn der Anschlussflug außerhalb Europas liegt. Bei getrennten Tickets steht jeder Flug für sich; ein verpasster Weiterflug ist nicht die Haftung der ersten Airline.
Escalation for this direction
Enforcement body: Swiss Federal Office of Civil Aviation (FOCA / BAZL) (Switzerland)
Court claims: 2 years (Art. 14 of the Air Transport Ordinance (LTrV, SR 748.411), applied to Art. 7 compensation by the Basel-Stadt Appeals Court (BEZ.2016.3, 29 June 2016)). Klagen werden vor dem Civil court (simplified procedure) after the conciliation authority erhoben.
Direct answer
- Short answer
- Yes — a flight from Zurich to London delayed 3+ hours, cancelled at short notice or overbooked can be worth 250 € per passenger, on any airline.
- Amount
- 250 €250 € pro Fluggast · 788 km
- Why
- The distance is 788 km (Bis 1.500 km) and the flight falls under Schweizer Fluggastrechte (VO 261/2004 über das Abkommen EU–CH); the fixed amount depends only on the distance band.
- What can change it
- The airline proves extraordinary circumstances (weather, ATC, security) that it could not avoid.
- Arrival delay under 3 hours at the final destination.
- Cancellation announced 14+ days ahead, or re-routing within the legal windows.
- Check your flight
- Entschädigung für diese Strecke prüfen
- Official source
- Agreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999) — European Community / Swiss ConfederationLast checked against the source on 12. September 2026
Was passiert, wenn mein Flug Zurich → London verspätet oder annulliert ist?
die Schweizer Regeln (VO 261/2004) gilt für jede Airline auf dieser Strecke: 250 € pro Passagier bei einer Ankunftsverspätung von 3 Stunden oder mehr, einer Annullierung mit weniger als 14 Tagen Vorlauf oder Nichtbeförderung, es sei denn, die Airline beweist außergewöhnliche Umstände. Erstattung, anderweitige Beförderung und Betreuung sind unabhängig von der Ursache geschuldet.
Gilt das für Ihren Flug?
Sie prüfen einen Flug Zurich → London?
Ein paar kurze Fragen – noch keine Flugnummer nötig. Sie erhalten ein vorläufiges Ergebnis auf Basis Ihrer Angaben; die vollständige Prüfung bestätigt es anhand der Reiseroute.
Von dieser Seite bereits bekannt
- Zurich (ZRH) → London (LHR)
Was ist mit Ihrem Flug passiert?
Which rules apply on this direction
Flights from Zurich Airport (ZRH) to London Heathrow Airport (LHR) depart Switzerland, so Regulation 261/2004 as applied in Switzerland applies to every airline that operates the route. The great-circle distance is 788 km (up to 1,500 km), which puts the fixed compensation at €250 per passenger for a delay of three hours or more at arrival, a cancellation announced less than 14 days ahead without a close replacement, or involuntary denied boarding.
Whatever the cause, care starts earlier than compensation on this short-distance flight: after 2 hours of delay at Zurich Airport the airline owes meals and communication, and after 5 hours you may abandon the trip and demand a refund of the unused ticket.
Airlines on the route and whether they are covered
-
SWISS (LX, Swiss licence): covered on this direction (CH261 applies to every airline departing Switzerland).
-
British Airways (BA, UK licence): covered on this direction (CH261 applies to every airline departing Switzerland). Member of CEDR Aviation.
Departing from Zurich Airport
Zurich has a night curfew and a runway layout that forces a different configuration in fog and strong winds, so late-evening departures are the most likely to be cancelled outright. Skyguide capacity limits are external to the airline; SWISS crew and technical problems are not.
Zurich is SWISS’s hub: on a single booking a delayed feeder into Zurich that loses the long-haul connection is assessed over the whole journey, from the first departure airport to the final destination.
Airport guides: Zurich Airport · London Heathrow Airport — the causes airlines cite at each end, the enforcement body, and the other routes with their own page.
Return direction
The return, London → Zurich, departs the United Kingdom, so it falls under UK261 (retained Regulation 261/2004) on every airline instead of Regulation 261/2004 as applied in Switzerland: £220 per passenger.
The two directions are paid in different currencies: euros on this leg, pounds on the return.
Escalation also moves to the United Kingdom: complaints go to UK Civil Aviation Authority (CAA) (United Kingdom) rather than Swiss Federal Office of Civil Aviation (FOCA / BAZL); the dispute-resolution scheme is AviationADR; the limitation period for a court claim is 6 years instead of 2 years; a court claim is brought before the County court — Money Claim Online (small claims track).
Where to escalate
Claim from the airline first. If it refuses or does not answer, the competent enforcement body for this direction is Swiss Federal Office of Civil Aviation (FOCA / BAZL) (Switzerland). FOCA handles complaints administratively; it cannot award compensation. Civil claims go to the ordinary courts.
Court claims in Switzerland are subject to a limitation period of 2 years (Art. 14 of the Air Transport Ordinance (LTrV, SR 748.411), applied to Art. 7 compensation by the Basel-Stadt Appeals Court (BEZ.2016.3, 29 June 2016), case law).
A court claim goes to the Civil court (simplified procedure) after the conciliation authority. Conciliation authority first (Schlichtungsbehörde / autorité de conciliation), then the civil court in the simplified procedure.
About this route
Zurich–Heathrow is operated by SWISS and British Airways. From Zurich the Swiss application of the Regulation covers every airline (delay compensation is interpretation-dependent for Swiss courts); the London return is UK261 for both.
Häufige Fragen
Is a delayed or cancelled flight from Zurich to London covered by Regulation 261/2004 as applied in Switzerland?
Yes, on any airline: the flight departs from Switzerland, so Regulation 261/2004 as applied in Switzerland applies whatever the carrier's nationality. Whether compensation is due then depends on the disruption — an arrival delay of three hours or more, a cancellation announced less than 14 days ahead, or denied boarding — and on the cause.
How much compensation for a delayed or cancelled Zurich to London flight?
250 € per passenger for a 788 km flight, if the disruption qualifies and no extraordinary circumstance is proven. It is the same for every fare and does not depend on the ticket price; a re-routing that gets you there within the Article 7(2) time limits can halve it.
What if the airline rejects my claim for a Zurich to London flight?
Reply once in writing asking for the facts behind the refusal, then escalate outside the airline. SWISS, British Airways: no ADR scheme on file for this country — complain to the enforcement body instead. The enforcement body is Swiss Federal Office of Civil Aviation (FOCA / BAZL). Court claims must be brought within the limitation period of Switzerland: 2 years.
Do the same rules apply on the way back, from London to Zurich?
Not entirely. On the return flight the regime changes to UK261; the competent enforcement body is UK Civil Aviation Authority (CAA); the court deadline follows the other country. Each direction is judged on its own departure.
Quellen
- European Community / Swiss ConfederationAgreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999)
- Swiss Federal Office of Civil Aviation (FOCA / BAZL)Air passenger rights — scope, how to refer a case to FOCA, questions and answers
- Court of Justice of the European UnionCase C-559/16 Bossen v Brussels Airlines — the distance is the great-circle distance between the first departure and the final destination
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Letzte rechtliche Prüfung: 14. September 2026 · Inhalt aktualisiert: 14. September 2026
Entschädigung für diese Strecke prüfen.
Geben Sie Flugdatum und Airline ein; die Prüfung wendet die Entfernung Zurich → London und die für diese Richtung geltende Regelung an.