TUI Airways Entschädigung bei Flugannullierung
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Kurze Antwort
When TUI Airways cancels your flight you always get the choice between a full refund and re-routing, plus meals and a hotel while you wait. Compensation of £220, £350 or £520 per passenger is due on top if TUI Airways told you less than 14 days before departure and did not offer a replacement flight within the legal time windows — unless it proves extraordinary circumstances.
Ausführende Airline
TUI Airways BY / TOM · United Kingdom
Britisch lizenzierte Airline — UK261 gilt für ihre Flüge ab dem Vereinigten Königreich und für ihre Flüge dorthin. EU261 gilt für ihre Flüge ab der EU.
Wohin Sie Ihre Forderung senden
- Offizielles Formular / Hilfezentrum
- https://www.tui.co.uk/destinations/contact-us
- Schlichtungsstelle
- AviationADR
Annullierungsentschädigung auf typischen TUI Airways-Strecken
- London → Palma de Mallorca (1.309 km)220 £
- Manchester → Tenerife (3.048 km)350 £
- Birmingham → Tenerife (2.978 km)350 £
- London → Orlando (6.992 km)520 £
- Manchester → Cancún (7.794 km)520 £
Fällig, wenn {airline} Sie weniger als 14 Tage vor Abflug informiert hat und kein Ersatzflug die gesetzlichen Zeitfenster einhielt.
Direct answer
- Short answer
- Hat TUI Airways Sie weniger als 14 Tage vor Abflug über die Annullierung informiert und Sie nicht innerhalb der gesetzlichen Fenster umgebucht, ist eine Ausgleichszahlung nach UK261 pro Fluggast geschuldet, sofern TUI Airways keinen außergewöhnlichen Umstand nachweist.
- Amount
- 220 £–520 £pro Fluggast auf typischen TUI Airways-Strecken, nach Entfernung
- Why
- Die Ausgleichszahlung hängt davon ab, wann TUI Airways Sie informiert und was sie angeboten hat (Artikel 5); der Betrag richtet sich nach der Entfernung. Erstattung oder Umbuchung und Betreuung sind unabhängig von der Ursache geschuldet.
- What can change it
- Sie wurden 14 Tage oder früher vor Abflug informiert: keine Ausgleichszahlung, aber Erstattung oder Umbuchung
- TUI Airways hat Sie innerhalb der gesetzlichen Fenster umgebucht (2 h früher / 4 h später bei 7–14 Tagen Vorlauf; 1 h / 2 h unter 7 Tagen)
- TUI Airways weist für Ihren Flug einen außergewöhnlichen Umstand nach – Wetter, Flugsicherung, Streik Dritter – und dass die Verspätung nicht vermeidbar war
- Eine andere Airline hat das Flugzeug betrieben: Das ausführende Luftfahrtunternehmen schuldet die Zahlung, nicht TUI Airways
- Check your flight
- Meinen TUI Airways-Flug prüfen
- Official source
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law) — UK Government — legislation.gov.ukLast checked against the source on 23. September 2026
Können TUI Airways-Passagiere eine Entschädigung verlangen?
Ja. TUI Airways besitzt eine britische Lizenz, daher gilt die Verordnung 261 für Flüge ab der EU/dem EWR, dem Vereinigten Königreich oder der Schweiz und für Flüge dorthin: 220 £–520 £ pro Passagier bei einer Ankunftsverspätung von 3 Stunden oder mehr, einer Annullierung mit weniger als 14 Tagen Vorlauf oder Nichtbeförderung – es sei denn, die Airline beweist außergewöhnliche Umstände.
Gilt das für Ihren Flug?
Von einem TUI Airways-Flug betroffen?
Ein paar kurze Fragen – noch keine Flugnummer nötig. Sie erhalten ein vorläufiges Ergebnis auf Basis Ihrer Angaben; die vollständige Prüfung bestätigt es anhand der Reiseroute.
Von dieser Seite bereits bekannt
- TUI Airways
- Annulliert
Wann wurden Sie über die Annullierung informiert?
TUI cancellations: what is specific
TUI’s cancellation notice is its e-mail, text or app message; its timestamp decides the 14-day rule. TUI usually offers an alternative flight within its own programme, sometimes days later on long-haul routes, which keeps the full amount due; hotel and meals while you wait are owed whatever the cause.
If you booked a TUI package holiday, the flight-compensation claim is against TUI Airways as operating carrier and is separate from any refund or price reduction for the holiday, which you request from TUI as organiser under the Package Travel Regulations 2018.
The three questions that decide a TUI Airways cancellation claim
- When did TUI Airways tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. TUI Airways must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
- What replacement did TUI Airways offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
- Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; TUI Airways’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.
What you always get, whatever the reason
Compensation may depend on the cause, but three rights never do. TUI Airways must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing TUI Airways must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.
How much TUI Airways owes when compensation is due
£220, £350 or £520 per passenger under UK261, set by the distance of the flight (or of the whole journey on one booking). TUI Airways may halve the long-haul amount to £260 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).
How to claim a cancellation from TUI Airways
- Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
- Ask TUI Airways in writing for the reason for the cancellation.
- Submit the claim through TUI Airways’s official channel (https://www.tui.co.uk/destinations/contact-us), stating the notice date, the replacement offered (or not) and the amount per passenger.
- If TUI Airways refuses or stalls for 8 weeks, escalate to AviationADR, then to the courts within the limitation period of the departure country.
Häufige Fragen
Do I get compensation if TUI Airways cancelled my flight two weeks in advance?
Not fixed compensation: cancellations announced 14 days or more before departure are exempt. TUI Airways still owes you the choice between a full refund and re-routing, and care if you travel on the replacement flight.
Can TUI Airways give me a voucher instead of a refund?
Only with your written agreement. The refund must be paid in cash, by bank transfer or card within 7 days. You can decline a voucher and insist on money.
Is a strike a valid reason for TUI Airways not to pay?
A strike by TUI Airways's own pilots, cabin crew or ground staff is not an extraordinary circumstance, so compensation is due. Strikes by air-traffic controllers or airport staff outside TUI Airways's control are extraordinary, but the refund, re-routing and care rights still apply.
TUI Airways rebooked me on a flight the next day — is that compensable?
If you were informed less than 7 days before departure, compensation is due unless the replacement departed at most 1 hour early and arrived less than 2 hours late — a next-day flight almost always exceeds that. TUI Airways also owes a hotel and meals for the night.
Quellen
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- AviationADR (Consumer Dispute Resolution Ltd)AviationADR — CAA-approved ADR scheme: eligibility (final response or eight weeks without reply)
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukLimitation Act 1980, section 5 — six years for actions founded on simple contract (England and Wales)
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Letzte rechtliche Prüfung: 12. September 2026 · Inhalt aktualisiert: 12. September 2026
Hat TUI Airways weniger als 14 Tage vorher annulliert?
Geben Sie Flug, Zeitpunkt der Information und das Angebot von TUI Airways ein; die Prüfung wendet die Fristen und Umbuchungsfenster an und nennt den Betrag.