easyJet compensation: claiming for delayed and cancelled easyJet flights
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Kurze Antwort
easyJet flights are operated by easyJet UK (UK licence), easyJet Europe (Austrian licence) or easyJet Switzerland. Departures from the EU are covered by EU261 (€250/€400), departures from the UK by UK261 (£220/£350), and departures from Switzerland by the Swiss rules. easyJet has a dedicated online compensation claim and is a member of the AviationADR scheme for UK flights.
Ausführende Airline
easyJet U2 / EZY · United Kingdom
Britisch lizenzierte Airline — UK261 gilt für ihre Flüge ab dem Vereinigten Königreich und für ihre Flüge dorthin. EU261 gilt für ihre Flüge ab der EU.
Anwendbare Regelungen: easyJet Europe, easyJet Switzerland
Wohin Sie Ihre Forderung senden
- Offizielles Formular / Hilfezentrum
- https://www.easyjet.com/en/help/delays-and-cancellations
- Kundenservice
- https://www.easyjet.com/en/help
- Postanschrift
- easyJet Airline Company Limited, Customer Services, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, United Kingdom
- Schlichtungsstelle
- AviationADR
Entschädigungsbeispiele auf easyJet-Strecken
- London → Barcelona (1.109 km)220 £
- London → Amsterdam (354 km)220 £
- Geneva → London (754 km)250 €
- Paris → Nice (694 km)250 €
- Manchester → Gran Canaria (3.024 km)350 £
- London → Tel Aviv (3.557 km)520 £
easyJet UK Limited (UK AOC). Intra-EU flights are usually operated by easyJet Europe (EC, Austrian AOC); Swiss flights by easyJet Switzerland (DS).
Können easyJet-Passagiere eine Entschädigung verlangen?
Ja. easyJet besitzt eine britische Lizenz, daher gilt die Verordnung 261 für Flüge ab der EU/dem EWR, dem Vereinigten Königreich oder der Schweiz und für Flüge dorthin: 220 £–520 £ pro Passagier bei einer Ankunftsverspätung von 3 Stunden oder mehr, einer Annullierung mit weniger als 14 Tagen Vorlauf oder Nichtbeförderung – es sei denn, die Airline beweist außergewöhnliche Umstände.
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- easyJet
Was ist mit Ihrem Flug passiert?
Three easyJets
Since Brexit, easyJet holds three air operator certificates. Flights within the EU are generally operated by easyJet Europe (Vienna-registered), flights to and from the UK by easyJet UK, and flights from Switzerland by easyJet Switzerland (Geneva). All three are covered carriers, so the applicable regime follows the departure airport: EU261, UK261 or the Swiss application of the Regulation. The operating entity is printed on your boarding pass; it matters for flights into Europe from outside (for example from Egypt or Morocco), where only the covered entity triggers the rules.
How to claim from easyJet
easyJet’s help centre has a “Delays and cancellations” section with a compensation form (EU261/UK261). Log in with your booking reference and surname, select the disrupted flight, and add all passengers. easyJet usually replies within 2–4 weeks and tends to give the specific reason for the disruption, which makes its decisions easier to challenge when the reason is not extraordinary.
What easyJet typically argues
- Weather at London Gatwick / Luton — genuinely extraordinary when it prevented operations, but easyJet must show the effect on your flight; check whether other airlines operated.
- Crew out of hours — the airline’s responsibility; not extraordinary.
- Knock-on delays — compensable unless the root cause was extraordinary and easyJet could not swap aircraft.
- ATC strikes in France — usually extraordinary.
Escalation
- UK departures: easyJet is a member of AviationADR, an ADR scheme approved by the CAA (it accepts easyJet flights with a UK or Swiss airport). Its decisions are binding on easyJet. Use it after a final refusal or 8 weeks without a substantive reply.
- EU departures: the enforcement body of the departure country (e.g. DGAC in France, ENAC in Italy, AESA in Spain, apf in Austria for easyJet Europe complaints).
- Swiss departures: FOCA.
- Court: county court in England and Wales (6-year limit), or the courts of the departure country.
Typical amounts
Most easyJet routes are under 1,500 km (€250 / £220). Routes over 1,500 km such as London–Tel Aviv, Manchester–Canary Islands or Paris–Athens pay €400 / £350.
Operating facts: easyJet
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.easyjet.com/en/help/delays-and-cancellations
easyJet Airline Company Limited, Customer Services, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, United Kingdom
Channel verified 14. September 2026
- Dispute-resolution body
- AviationADR
airline is a member · decisions bind the airline · accepts cases 56 days after the claim
- Enforcement body (United Kingdom)
- UK Civil Aviation Authority (CAA)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (United Kingdom)
72 months
Limitation Act 1980, s. 5 (England and Wales; six years). Scotland: five years under the Prescription and Limitation (Scotland) Act 1973. · statute · 2026-09-14
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from easyJet?
Yes, if your easyJet flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. UK261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 as retained in UK law (assimilated law) · Delays and cancellations · verified 12. September 2026
How much compensation does easyJet pay?
On the example routes for easyJet the fixed amount is 220 to 520 GBP per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 as retained in UK law (assimilated law) · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12. September 2026
Which law applies to a easyJet flight?
UK261 — Regulation 261/2004 as retained in UK law: easyJet is a UK-licensed carrier, so it applies to every flight departing the UK and to its flights into the UK. EU261 applies instead to its flights departing the EU.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 as retained in UK law (assimilated law) · The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278) · verified 12. September 2026
How long do I have to claim against easyJet?
For flights departing GB, a court claim is likely time-barred after 72 months (Limitation Act 1980, s. 5 (England and Wales; six years). Scotland: five years under the Prescription and Limitation (Scotland) Act 1973.). Other departure countries have their own limits; the airline's own claim form has no deadline of its own.
- Conditions
- The country whose enforcement body is competent — normally the departure country — sets the limit.
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Limitation Act 1980, section 5 · Case C-139/11 Cuadrench Moré v KLM · verified 14. September 2026
Where do I send a claim to easyJet?
Through the claim channel of easyJet: https://www.easyjet.com/en/help/delays-and-cancellations. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 as retained in UK law (assimilated law) · Delays and cancellations · verified 14. September 2026
What if easyJet refuses to pay?
easyJet is a member of AviationADR, whose decisions are binding on the airline. Refer the case there after a refusal or once the waiting period has passed; the enforcement body and the courts remain available.
- Conditions
- The body accepts the case 56 days after the claim was sent without a substantive answer, or after a final refusal.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: AviationADR · Alternative dispute resolution (ADR) for aviation complaints · How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14. September 2026
What if easyJet says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. easyJet must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 as retained in UK law (assimilated law) · Delays and cancellations · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12. September 2026
Häufige Fragen
Is easyJet covered by EU261 or UK261?
Both, depending on the flight. Departures from the UK fall under UK261 (£220–£520); departures from the EU under EU261 (€250–€600); Swiss departures under the Swiss rules. Flights into the UK from the EU are covered because easyJet UK and easyJet Europe are UK- and EU-licensed carriers respectively.
How do I claim compensation from easyJet?
Through the delays-and-cancellations section of easyJet's help pages, one claim per booking, with the booking reference, the flight and the arrival delay or notice date. If easyJet refuses or is silent for 8 weeks, escalate to AviationADR (easyJet UK) or apf (easyJet Europe).
What does easyJet pay for a 3-hour delay from Gatwick?
£220 for flights up to 1,500 km, £350 between 1,500 and 3,500 km and £520 beyond, per passenger, unless easyJet proves extraordinary circumstances such as a specific ATC restriction on your flight.
Does easyJet cover a missed connection on two separate bookings?
No. Each easyJet booking is a separate contract, so the arrival delay of the first flight alone decides compensation; the cost of the missed second flight is not recoverable under EU261 or UK261.
Quellen
- European Community / Swiss ConfederationAgreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999)
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Letzte rechtliche Prüfung: 12. September 2026 · Inhalt aktualisiert: 12. September 2026
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