Risarcimento volo in ritardo Jet2.com
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Risposta rapida
If your Jet2.com flight reached its final destination 3 hours or more after the scheduled arrival time, UK261 compensation of £220, £350 or £520 per passenger (by distance) is due unless Jet2.com proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Compagnia operativa
Jet2.com LS / EXS · United Kingdom
Compagnia con licenza britannica — il UK261 si applica ai suoi voli in partenza dal Regno Unito e ai suoi voli verso il Regno Unito. L'EU261 si applica ai suoi voli in partenza dall'UE.
Dove inviare il reclamo
- Modulo ufficiale / centro assistenza
- https://www.jet2.com/en/faqs
- Servizio clienti
- https://www.jet2.com/en/contact-us
- Organismo di risoluzione delle controversie
- Non risulta aderire a un organismo ADR riconosciuto — i reclami vanno all'organismo competente del paese di partenza.
Risarcimento per ritardo sulle rotte tipiche di Jet2.com
- Manchester → Málaga (1862 km)350 £
- Leeds → Palma de Mallorca (1626 km)350 £
- London → Faro (1774 km)350 £
- Manchester → Tenerife (3048 km)350 £
- Edinburgh → Alicante (1976 km)350 £
- Birmingham → Tenerife (2978 km)350 £
Importo pieno da 4 ore di ritardo all’arrivo; sui voli oltre 3 500 km si applica l’importo tra parentesi tra 3 e 4 ore.
Direct answer
- Short answer
- Se il tuo volo Jet2.com è arrivato alla destinazione finale con 3 ore o più di ritardo, la compensazione UK261 è dovuta per passeggero, salvo che Jet2.com provi una circostanza eccezionale.
- Amount
- 350 £per passeggero sulle rotte tipiche di Jet2.com, in base alla distanza
- Why
- L’importo è fissato dalla distanza del volo, non dalla tariffa; il ritardo si misura all’apertura delle porte alla destinazione finale (Sturgeon, Germanwings/Henning). Jet2.com può rifiutare solo provando una causa eccezionale e inevitabile.
- What can change it
- Jet2.com prova una circostanza eccezionale per il tuo volo – meteo, controllo del traffico aereo, sciopero di terzi – e di non aver potuto evitare il ritardo
- Il ritardo all’arrivo era inferiore a 3 ore: assistenza e spese possono essere dovute, la compensazione fissa no
- Un’altra compagnia ha operato l’aereo: la compensazione è dovuta dal vettore operativo, non da Jet2.com
- Oltre 3.500 km fuori dal tetto intra-UE con un ritardo di 3–4 ore: l’importo è dimezzato
- Check your flight
- Verificare il mio volo Jet2.com
- Official source
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law) — UK Government — legislation.gov.ukLast checked against the source on 23 settembre 2026
I passeggeri Jet2.com possono chiedere una compensazione?
Sì. Jet2.com ha una licenza britannica, quindi il Regolamento 261 copre i suoi voli in partenza da UE/SEE, Regno Unito o Svizzera e quelli in arrivo in questi territori: 220 £–520 £ a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale.
Si applica al suo volo?
Un volo Jet2.com coinvolto?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- Jet2.com
- In ritardo
Con quanto ritardo è arrivato alla destinazione finale?
Conti il ritardo all'apertura delle porte alla destinazione finale, non il ritardo alla partenza.
Jet2 delays: what is specific
Jet2 flies out-and-back leisure rotations, so the only delay that counts is the arrival delay of your own flight — there are no connections. An outbound delay from Manchester frequently carries into the return from the Mediterranean with the same aircraft; that knock-on delay is compensable unless the original cause was extraordinary.
Both directions are covered: departures from the UK under UK261, and the return from an EU airport under EU261 as well as UK261 (Jet2 being a UK carrier). You claim once, under whichever regime applies — the amounts are equivalent (£220/£350/£520 against €250/€400/€600).
How the 3 hours are measured on Jet2.com flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Jet2.com flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much Jet2.com owes for a delay
Under UK261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: £220, £350 or £520 per passenger. On flights over 3,500 km Jet2.com may halve the amount (£260 instead of £520) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Jet2.com’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Jet2.com must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What Jet2.com may argue
Only extraordinary circumstances exempt Jet2.com from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Jet2.com’s own staff strikes are not extraordinary. The burden of proof is on Jet2.com: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from Jet2.com
- Note the actual arrival time (arrivals board, flight-tracker screenshot, Jet2.com’s own notification).
- Ask Jet2.com in writing for the reason for the delay.
- Submit the claim through Jet2.com’s official channel (https://www.jet2.com/en/faqs), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If Jet2.com refuses or does not reply within 8 weeks, escalate to UK Civil Aviation Authority (CAA); a court claim remains available within the limitation period of the departure country.
Domande frequenti
How much does Jet2.com pay for a 3-hour delay?
£220 per passenger on flights up to 1,500 km, £350 between 1,500 and 3,500 km and £520 beyond 3,500 km — the same fixed amounts as any airline under UK261. On long-haul flights Jet2.com may pay £260 when the arrival delay is under 4 hours.
Does Jet2.com pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) Jet2.com still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on Jet2.com?
Usually yes. A knock-on delay from an earlier rotation is only exempt if Jet2.com proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a Jet2.com delay?
It depends on the country of departure, not on Jet2.com: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Fonti
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- AviationADR (Consumer Dispute Resolution Ltd)AviationADR — CAA-approved ADR scheme: eligibility (final response or eight weeks without reply)
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukLimitation Act 1980, section 5 — six years for actions founded on simple contract (England and Wales)
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
Il tuo volo Jet2.com è arrivato con 3 ore di ritardo?
Inserisci il volo e il ritardo all’arrivo; la verifica ti dice se la regola delle 3 ore è soddisfatta, l’importo in base alla distanza e come reclamare a Jet2.com.