Risarcimento volo in ritardo TUI Airways
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Risposta rapida
If your TUI Airways flight reached its final destination 3 hours or more after the scheduled arrival time, UK261 compensation of £220, £350 or £520 per passenger (by distance) is due unless TUI Airways proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Compagnia operativa
TUI Airways BY / TOM · United Kingdom
Compagnia con licenza britannica — il UK261 si applica ai suoi voli in partenza dal Regno Unito e ai suoi voli verso il Regno Unito. L'EU261 si applica ai suoi voli in partenza dall'UE.
Dove inviare il reclamo
- Modulo ufficiale / centro assistenza
- https://www.tui.co.uk/destinations/contact-us
- Organismo di risoluzione delle controversie
- AviationADR
Risarcimento per ritardo sulle rotte tipiche di TUI Airways
- London → Palma de Mallorca (1309 km)220 £
- Manchester → Tenerife (3048 km)350 £
- Birmingham → Tenerife (2978 km)350 £
- London → Orlando (6992 km)520 £(260 £ 3–4 h)
- Manchester → Cancún (7794 km)520 £(260 £ 3–4 h)
Importo pieno da 4 ore di ritardo all’arrivo; sui voli oltre 3 500 km si applica l’importo tra parentesi tra 3 e 4 ore.
Direct answer
- Short answer
- Se il tuo volo TUI Airways è arrivato alla destinazione finale con 3 ore o più di ritardo, la compensazione UK261 è dovuta per passeggero, salvo che TUI Airways provi una circostanza eccezionale.
- Amount
- 220 £–520 £per passeggero sulle rotte tipiche di TUI Airways, in base alla distanza
- Why
- L’importo è fissato dalla distanza del volo, non dalla tariffa; il ritardo si misura all’apertura delle porte alla destinazione finale (Sturgeon, Germanwings/Henning). TUI Airways può rifiutare solo provando una causa eccezionale e inevitabile.
- What can change it
- TUI Airways prova una circostanza eccezionale per il tuo volo – meteo, controllo del traffico aereo, sciopero di terzi – e di non aver potuto evitare il ritardo
- Il ritardo all’arrivo era inferiore a 3 ore: assistenza e spese possono essere dovute, la compensazione fissa no
- Un’altra compagnia ha operato l’aereo: la compensazione è dovuta dal vettore operativo, non da TUI Airways
- Oltre 3.500 km fuori dal tetto intra-UE con un ritardo di 3–4 ore: l’importo è dimezzato
- Check your flight
- Verificare il mio volo TUI Airways
- Official source
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law) — UK Government — legislation.gov.ukLast checked against the source on 23 settembre 2026
I passeggeri TUI Airways possono chiedere una compensazione?
Sì. TUI Airways ha una licenza britannica, quindi il Regolamento 261 copre i suoi voli in partenza da UE/SEE, Regno Unito o Svizzera e quelli in arrivo in questi territori: 220 £–520 £ a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale.
Si applica al suo volo?
Un volo TUI Airways coinvolto?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- TUI Airways
- In ritardo
Con quanto ritardo è arrivato alla destinazione finale?
Conti il ritardo all'apertura delle porte alla destinazione finale, non il ritardo alla partenza.
TUI Airways delays: what is specific
TUI’s long-haul holiday flights fly out and back with the same aircraft; a delay leaving Cancún or Orlando arrives in the UK with it. That knock-on delay is compensable unless TUI proves the original cause was extraordinary — ask what delayed the outbound sector.
Both directions are covered: departures from the UK under UK261, and the return from an EU airport also under EU261. The amounts are equivalent; long-haul returns from outside Europe on a UK carrier are covered under UK261.
How the 3 hours are measured on TUI Airways flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A TUI Airways flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much TUI Airways owes for a delay
Under UK261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: £220, £350 or £520 per passenger. On flights over 3,500 km TUI Airways may halve the amount (£260 instead of £520) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on TUI Airways’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) TUI Airways must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What TUI Airways may argue
Only extraordinary circumstances exempt TUI Airways from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and TUI Airways’s own staff strikes are not extraordinary. The burden of proof is on TUI Airways: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from TUI Airways
- Note the actual arrival time (arrivals board, flight-tracker screenshot, TUI Airways’s own notification).
- Ask TUI Airways in writing for the reason for the delay.
- Submit the claim through TUI Airways’s official channel (https://www.tui.co.uk/destinations/contact-us), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If TUI Airways refuses or does not reply within 8 weeks, escalate to AviationADR; a court claim remains available within the limitation period of the departure country.
Domande frequenti
How much does TUI Airways pay for a 3-hour delay?
£220 per passenger on flights up to 1,500 km, £350 between 1,500 and 3,500 km and £520 beyond 3,500 km — the same fixed amounts as any airline under UK261. On long-haul flights TUI Airways may pay £260 when the arrival delay is under 4 hours.
Does TUI Airways pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) TUI Airways still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on TUI Airways?
Usually yes. A knock-on delay from an earlier rotation is only exempt if TUI Airways proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a TUI Airways delay?
It depends on the country of departure, not on TUI Airways: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Fonti
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- AviationADR (Consumer Dispute Resolution Ltd)AviationADR — CAA-approved ADR scheme: eligibility (final response or eight weeks without reply)
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukLimitation Act 1980, section 5 — six years for actions founded on simple contract (England and Wales)
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
Il tuo volo TUI Airways è arrivato con 3 ore di ritardo?
Inserisci il volo e il ritardo all’arrivo; la verifica ti dice se la regola delle 3 ore è soddisfatta, l’importo in base alla distanza e come reclamare a TUI Airways.