Flight compensation in the United Kingdom
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All flights departing UK airports are covered by UK261 (£220, £350 or £520), and flights into the UK are covered on UK and EU airlines. The Civil Aviation Authority oversees the rules; approved ADR schemes — AviationADR and CEDR — issue decisions that bind the airlines that belong to them. You have 6 years to sue in England, Wales and Northern Ireland, 5 in Scotland.
Chi è coperto
- Partenze da United Kingdom
- Ogni volo in partenza da un aeroporto in United Kingdom è coperto, qualunque sia la compagnia che lo opera.
- Arrivi in United Kingdom
- I voli in arrivo da fuori dal Regno Unito sono coperti solo se la compagnia operativa ha una licenza britannica o UE/SEE.
- Regole applicabili
- UK261 (diritti dei passeggeri nel Regno Unito)
- Valuta
- GBP
- Autorità competente
- UK Civil Aviation Authority (CAA)
- Termine di prescrizione
- 6 years (5 in Scotland)
- Limitation Act 1980 (England & Wales); Prescription and Limitation (Scotland) Act 1973.
- Percorso di escalation
- Airline → AviationADR / CEDR (binding, free) or CAA PACT → county court (Money Claim Online, small-claims track).
I termini di prescrizione variano da paese a paese e possono essere di un solo anno. È il termine per agire in giudizio; gli organismi di reclamo possono avere scadenze proprie.
Cosa posso chiedere per un volo da United Kingdom?
Ogni volo in partenza da United Kingdom è coperto da UK261, qualunque sia la compagnia: 220 £–520 £ a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco. I voli verso United Kingdom da fuori Europa sono coperti se la compagnia ha una licenza europea.
Si applica al suo volo?
Volo da o verso United Kingdom?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- United Kingdom
Cosa è successo al suo volo?
Rules and amounts
UK261 is Regulation 261/2004 as retained in UK law. It covers all departures from Heathrow, Gatwick, Stansted, Luton, Manchester, Edinburgh, Birmingham and every other UK airport, and inbound flights on UK or EU airlines. Amounts: £220 (up to 1,500 km), £350 (1,500–3,500 km), £520 (over 3,500 km, no intra-EU cap).
Enforcement: the CAA
The Civil Aviation Authority publishes guidance, monitors compliance and can take enforcement action against airlines. It does not decide individual claims, but its Passenger Advice and Complaints Team (PACT) reviews complaints against airlines that are not in an ADR scheme.
ADR schemes
Most airlines flying from the UK belong to one of two CAA-approved schemes:
- AviationADR — Ryanair (with Buzz, Malta Air and Lauda), easyJet, TUI Airways, Virgin Atlantic, Wizz Air, Air France, KLM, TAP, Turkish Airlines, Delta and others.
- CEDR — British Airways, BA CityFlyer, Cathay Pacific and SAS.
Jet2 and Loganair belong to neither scheme (CAA list, September 2026): their refusals go to the CAA’s Passenger Advice and Complaints Team, which reviews but cannot bind the airline, or to the county court.
You can use the scheme after the airline has given a final answer or after 8 weeks without one. Decisions are binding on the airline; there is no fee for passengers (a £25 fee may apply at AviationADR if the claim fails, depending on the scheme’s rules at the time).
Courts
Money claims can be issued online (Money Claim Online) and are allocated to the small-claims track up to £10,000 in England and Wales. Limitation: 6 years in England, Wales and Northern Ireland; 5 years in Scotland.
UK specifics
- Flights before 1 January 2021 from the UK are assessed under EU261 in euros.
- CJEU judgments before the end of 2020 remain binding “retained case law”; later ones are persuasive.
- Airlines must pay in cash or bank transfer; vouchers require your written agreement.
Fonti
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
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