Zurich to London flight compensation
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Risposta rapida
Zurich to London is about 788 km, so compensation is €250 per passenger under Regulation 261/2004 as applied in Switzerland for delays of three hours or more, short-notice cancellations and denied boarding, on any airline. The airline can only refuse by proving extraordinary circumstances; the return direction has its own rules.
Distanza ortodromica
788 km
Zurich Airport (ZRH) → London Heathrow Airport (LHR)
Fascia di risarcimento: Fino a 1.500 km
Risarcimento forfettario
250 €
250 € a passeggero
Regole applicabili: Diritti dei passeggeri in Svizzera (Reg. 261/2004 tramite accordo UE–CH)
Esempio
Un passeggero che arriva con 3+ ore di ritardo a London su un volo coperto potrebbe richiedere 250 € a passeggero.
Se il volo è cancellato meno di 14 giorni prima della partenza senza un'alternativa ravvicinata, si applica lo stesso importo di 250 €.
- SWISScovered on this direction· Swiss licence
- British Airwayscovered on this direction· UK licence· CEDR Aviation
In partenza da Zurich Airport
Zurich has a night curfew and a runway layout that forces a different configuration in fog and strong winds, so late-evening departures are the most likely to be cancelled outright. Skyguide capacity limits are external to the airline; SWISS crew and technical problems are not.
Zurich is SWISS's hub: on a single booking a delayed feeder into Zurich that loses the long-haul connection is assessed over the whole journey, from the first departure airport to the final destination.
Direction matters
- Zurich → London
- Diritti dei passeggeri in Svizzera (Reg. 261/2004 tramite accordo UE–CH) · 250 € · any airline
- London → Zurich
- UK261 (diritti dei passeggeri nel Regno Unito) · 220 £ · any airline
Cosa cambia sul volo di ritorno
| Regole applicabili | Diritti dei passeggeri in Svizzera (Reg. 261/2004 tramite accordo UE–CH) | UK261 (diritti dei passeggeri nel Regno Unito) |
|---|---|---|
| Compensazione fissa | 250 € | 220 £ |
| Organismo di controllo | Swiss Federal Office of Civil Aviation (FOCA / BAZL) | UK Civil Aviation Authority (CAA) |
| Organismo di risoluzione delle controversie | nessun organismo nazionale | AviationADR |
| Termine per agire in giudizio | 2 years | 6 years |
| Tribunale | Civil court (simplified procedure) after the conciliation authority | County court — Money Claim Online (small claims track) |
The two directions are governed by different rules: the departure country decides which regime applies, and a flight from outside Europe is only covered when the operating airline is licensed in the EU/EEA, the UK or Switzerland.
Ritardo, cancellazione o coincidenza persa in questa direzione
- In ritardo
- 250 € per passeggero sono dovuti quando almeno una porta si apre a London Heathrow Airport tre ore o più dopo l’arrivo previsto; il ritardo alla partenza da Zurich Airport non conta. Da 2 ore di ritardo la compagnia deve pasti e comunicazioni qualunque sia la causa, e da 5 ore puoi rinunciare al viaggio e chiedere il rimborso.
- Cancellato
- Gli stessi 250 € per passeggero sono dovuti quando la compagnia ti ha informato meno di 14 giorni prima della partenza senza riproteggerti entro le finestre di legge (al massimo 2 ore prima e meno di 4 ore dopo con 7–14 giorni di preavviso; 1 ora e 2 ore sotto i 7 giorni). Rimborso o riprotezione, e assistenza durante l’attesa, sono dovuti in ogni caso.
- Coincidenza persa
- Se London Heathrow Airport non è la tua destinazione finale ed entrambi i voli erano su una sola prenotazione, il ritardo si misura dove finisce il viaggio e l’importo sulla distanza da Zurich Airport a quell’aeroporto finale (Folkerts, C-11/11), anche se il volo successivo è fuori dall’Europa. Con biglietti separati ogni volo è valutato da solo, e una coincidenza persa non è responsabilità della prima compagnia.
Escalation for this direction
Enforcement body: Swiss Federal Office of Civil Aviation (FOCA / BAZL) (Switzerland)
Court claims: 2 years (Art. 14 of the Air Transport Ordinance (LTrV, SR 748.411), applied to Art. 7 compensation by the Basel-Stadt Appeals Court (BEZ.2016.3, 29 June 2016)). Le cause si propongono davanti al Civil court (simplified procedure) after the conciliation authority.
Direct answer
- Short answer
- Yes — a flight from Zurich to London delayed 3+ hours, cancelled at short notice or overbooked can be worth 250 € per passenger, on any airline.
- Amount
- 250 €250 € a passeggero · 788 km
- Why
- The distance is 788 km (Fino a 1.500 km) and the flight falls under Diritti dei passeggeri in Svizzera (Reg. 261/2004 tramite accordo UE–CH); the fixed amount depends only on the distance band.
- What can change it
- The airline proves extraordinary circumstances (weather, ATC, security) that it could not avoid.
- Arrival delay under 3 hours at the final destination.
- Cancellation announced 14+ days ahead, or re-routing within the legal windows.
- Check your flight
- Verificare la compensazione per questa rotta
- Official source
- Agreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999) — European Community / Swiss ConfederationLast checked against the source on 12 settembre 2026
Cosa succede se il mio volo Zurich → London è in ritardo o cancellato?
le regole svizzere (Reg. 261/2004) si applica a tutte le compagnie su questa rotta: 250 € a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale. Rimborso, riavviamento e assistenza sono dovuti qualunque sia la causa.
Si applica al suo volo?
Sta verificando un volo Zurich → London?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- Zurich (ZRH) → London (LHR)
Cosa è successo al suo volo?
Which rules apply on this direction
Flights from Zurich Airport (ZRH) to London Heathrow Airport (LHR) depart Switzerland, so Regulation 261/2004 as applied in Switzerland applies to every airline that operates the route. The great-circle distance is 788 km (up to 1,500 km), which puts the fixed compensation at €250 per passenger for a delay of three hours or more at arrival, a cancellation announced less than 14 days ahead without a close replacement, or involuntary denied boarding.
Whatever the cause, care starts earlier than compensation on this short-distance flight: after 2 hours of delay at Zurich Airport the airline owes meals and communication, and after 5 hours you may abandon the trip and demand a refund of the unused ticket.
Airlines on the route and whether they are covered
-
SWISS (LX, Swiss licence): covered on this direction (CH261 applies to every airline departing Switzerland).
-
British Airways (BA, UK licence): covered on this direction (CH261 applies to every airline departing Switzerland). Member of CEDR Aviation.
Departing from Zurich Airport
Zurich has a night curfew and a runway layout that forces a different configuration in fog and strong winds, so late-evening departures are the most likely to be cancelled outright. Skyguide capacity limits are external to the airline; SWISS crew and technical problems are not.
Zurich is SWISS’s hub: on a single booking a delayed feeder into Zurich that loses the long-haul connection is assessed over the whole journey, from the first departure airport to the final destination.
Airport guides: Zurich Airport · London Heathrow Airport — the causes airlines cite at each end, the enforcement body, and the other routes with their own page.
Return direction
The return, London → Zurich, departs the United Kingdom, so it falls under UK261 (retained Regulation 261/2004) on every airline instead of Regulation 261/2004 as applied in Switzerland: £220 per passenger.
The two directions are paid in different currencies: euros on this leg, pounds on the return.
Escalation also moves to the United Kingdom: complaints go to UK Civil Aviation Authority (CAA) (United Kingdom) rather than Swiss Federal Office of Civil Aviation (FOCA / BAZL); the dispute-resolution scheme is AviationADR; the limitation period for a court claim is 6 years instead of 2 years; a court claim is brought before the County court — Money Claim Online (small claims track).
Where to escalate
Claim from the airline first. If it refuses or does not answer, the competent enforcement body for this direction is Swiss Federal Office of Civil Aviation (FOCA / BAZL) (Switzerland). FOCA handles complaints administratively; it cannot award compensation. Civil claims go to the ordinary courts.
Court claims in Switzerland are subject to a limitation period of 2 years (Art. 14 of the Air Transport Ordinance (LTrV, SR 748.411), applied to Art. 7 compensation by the Basel-Stadt Appeals Court (BEZ.2016.3, 29 June 2016), case law).
A court claim goes to the Civil court (simplified procedure) after the conciliation authority. Conciliation authority first (Schlichtungsbehörde / autorité de conciliation), then the civil court in the simplified procedure.
About this route
Zurich–Heathrow is operated by SWISS and British Airways. From Zurich the Swiss application of the Regulation covers every airline (delay compensation is interpretation-dependent for Swiss courts); the London return is UK261 for both.
Domande frequenti
Is a delayed or cancelled flight from Zurich to London covered by Regulation 261/2004 as applied in Switzerland?
Yes, on any airline: the flight departs from Switzerland, so Regulation 261/2004 as applied in Switzerland applies whatever the carrier's nationality. Whether compensation is due then depends on the disruption — an arrival delay of three hours or more, a cancellation announced less than 14 days ahead, or denied boarding — and on the cause.
How much compensation for a delayed or cancelled Zurich to London flight?
250 € per passenger for a 788 km flight, if the disruption qualifies and no extraordinary circumstance is proven. It is the same for every fare and does not depend on the ticket price; a re-routing that gets you there within the Article 7(2) time limits can halve it.
What if the airline rejects my claim for a Zurich to London flight?
Reply once in writing asking for the facts behind the refusal, then escalate outside the airline. SWISS, British Airways: no ADR scheme on file for this country — complain to the enforcement body instead. The enforcement body is Swiss Federal Office of Civil Aviation (FOCA / BAZL). Court claims must be brought within the limitation period of Switzerland: 2 years.
Do the same rules apply on the way back, from London to Zurich?
Not entirely. On the return flight the regime changes to UK261; the competent enforcement body is UK Civil Aviation Authority (CAA); the court deadline follows the other country. Each direction is judged on its own departure.
Fonti
- European Community / Swiss ConfederationAgreement between the European Community and the Swiss Confederation on Air Transport (signed 21 June 1999)
- Swiss Federal Office of Civil Aviation (FOCA / BAZL)Air passenger rights — scope, how to refer a case to FOCA, questions and answers
- Court of Justice of the European UnionCase C-559/16 Bossen v Brussels Airlines — the distance is the great-circle distance between the first departure and the final destination
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Ultima revisione legale: 14 settembre 2026 · Contenuto aggiornato: 14 settembre 2026
Verifica la compensazione per questa rotta.
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