Aer Lingus compensation: claiming for delayed and cancelled Aer Lingus flights
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Aer Lingus Limited is licensed in Ireland, so Regulation 261/2004 covers all its departures from the EU/EEA and all its flights arriving in the EU — including from Boston, New York and Chicago. Flights operated by Aer Lingus UK (a UK carrier based in Manchester) are covered by UK261. Dublin–London pays €250; Dublin–Lisbon and Dublin–Faro pay €400; transatlantic pays €600, and Irish law gives you six years to claim.
Compagnia operativa
Aer Lingus EI / EIN · Ireland
Compagnia con licenza UE/SEE — il Regolamento 261/2004 si applica a tutti i suoi voli in partenza dall'UE/SEE e ai suoi voli verso l'UE/SEE.
Regimi applicabili: Aer Lingus UK, Emerald Airlines
Dove inviare il reclamo
- Modulo ufficiale / centro assistenza
- https://www.aerlingus.com/support/
- Indirizzo postale
- Aer Lingus Limited, Customer Relations, Dublin Airport, Co. Dublin, Ireland
- Organismo di risoluzione delle controversie
- Irish Aviation Authority (NEB)
Esempi di risarcimento sulle rotte Aer Lingus
- Dublin → London (449 km)250 €
- Cork → London (555 km)250 €
- Dublin → Amsterdam (750 km)250 €
- Dublin → Lisbon (1643 km)400 €
- Dublin → Faro (1830 km)400 €
- Dublin → New York (5103 km)600 €
I passeggeri Aer Lingus possono chiedere una compensazione?
Sì. Aer Lingus ha una licenza UE/SEE, quindi il Regolamento 261 copre i suoi voli in partenza da UE/SEE, Regno Unito o Svizzera e quelli in arrivo in questi territori: 250 €–600 € a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale.
Si applica al suo volo?
Un volo Aer Lingus coinvolto?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- Aer Lingus
Cosa è successo al suo volo?
Which Aer Lingus flew you
Most flights are operated by Aer Lingus Limited (Irish licence, IAG group). Transatlantic flights from Manchester are operated by Aer Lingus UK (UK licence, code EG), and regional routes marketed as Aer Lingus Regional are operated by Emerald Airlines (Irish licence, code EA). Your boarding pass names the operating carrier: Irish operators fall under EU261, Aer Lingus UK under UK261.
How to claim from Aer Lingus
Aer Lingus takes claims through the support section of aerlingus.com (EU261 compensation form). You need the booking reference and passenger surname; list every passenger and quote the flight, date and arrival delay at your final destination. Aer Lingus pays by bank transfer to the account you nominate. It may first refer you to its refund process — a refund is separate from compensation, and you can be entitled to both.
What Aer Lingus typically argues
- Dublin Airport and ATC — restrictions at Dublin and in UK/French airspace are frequent; extraordinary only if shown for your flight.
- Late inbound aircraft on transatlantic rotations — compensable unless the original cause was extraordinary.
- Crew and industrial action — strikes by Aer Lingus’ own pilots or cabin crew are not extraordinary (Airhelp v SAS).
- Technical problems — not extraordinary (Wallentin-Hermann).
Escalation
- The Irish Aviation Authority (IAA) is Ireland’s enforcement body and handles complaints for flights departing Ireland after the airline has refused or failed to reply within six weeks. Ireland has no binding aviation ADR scheme.
- UK departures on Aer Lingus UK: the UK CAA’s complaints service (PACT) where the airline is not an ADR member.
- Flights departing another EU country: that country’s enforcement body. Court: the Irish Small Claims Court (up to €2,000) or the European Small Claims Procedure. Limitation in Ireland: six years (Statute of Limitations 1957).
Typical amounts
Dublin–London Heathrow, Cork–London and Dublin–Amsterdam are under 1,500 km (€250). Dublin–Lisbon, Dublin–Faro, Dublin–Málaga and the Canary Islands pay €400. Dublin to Boston, New York, Chicago, Washington or Los Angeles pays €600 (€300 if re-routed to arrive under 4 hours late).
Operating facts: Aer Lingus
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.aerlingus.com/support/
Aer Lingus Limited, Customer Relations, Dublin Airport, Co. Dublin, Ireland
Channel not yet verified by a reviewer.
- Dispute-resolution body
- No ADR scheme on file for this airline.
- Enforcement body (Ireland)
- Irish Aviation Authority (IAA)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (Ireland)
72 months
Statute of Limitations 1957, s. 11 (six years, simple contract) · statute · 2026-09-14
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from Aer Lingus?
Yes, if your Aer Lingus flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. EU261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · verified 12 settembre 2026
How much compensation does Aer Lingus pay?
On the example routes for Aer Lingus the fixed amount is 250 to 600 EUR per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12 settembre 2026
Which law applies to a Aer Lingus flight?
Regulation (EC) No 261/2004 (EU261): Aer Lingus is an EU/EEA-licensed carrier, so it applies to every flight departing the EU/EEA and to its flights into the EU/EEA from outside.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · verified 12 settembre 2026
How long do I have to claim against Aer Lingus?
For flights departing IE, a court claim is likely time-barred after 72 months (Statute of Limitations 1957, s. 11 (six years, simple contract)). Other departure countries have their own limits; the airline's own claim form has no deadline of its own.
- Conditions
- The country whose enforcement body is competent — normally the departure country — sets the limit.
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Statute of Limitations 1957, section 11 · Case C-139/11 Cuadrench Moré v KLM · verified 14 settembre 2026
Where do I send a claim to Aer Lingus?
Through the claim channel of Aer Lingus: https://www.aerlingus.com/support/. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
What if Aer Lingus refuses to pay?
No ADR scheme is on file for Aer Lingus. After a refusal, complain to Irish Aviation Authority (IAA) — the enforcement body of the departure country decides; a court claim remains available within the time limit.
- Conditions
- No fixed waiting period is published for this body; check its admissibility rules.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14 settembre 2026
What if Aer Lingus says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. Aer Lingus must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12 settembre 2026
Domande frequenti
My Aer Lingus flight from New York to Dublin was delayed. Is it covered?
Yes. Aer Lingus is an EU carrier, so its flights arriving in the EU from the US are covered. A delay of 3 hours or more at your final destination pays €600 unless the airline proves extraordinary circumstances.
Is Aer Lingus a member of a UK ADR scheme?
Not in Horvera's registry. For UK departures where no ADR applies, the UK CAA's complaints service (PACT) can review the case; for Irish departures, the Irish Aviation Authority is the enforcement body.
How long do I have to claim against Aer Lingus?
Six years under Irish law (Statute of Limitations 1957) for claims governed by Irish law, and six years in England and Wales. Claim early anyway; it fixes the dates.
Fonti
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Ireland — electronic Irish Statute BookStatute of Limitations 1957, section 11 — six years for actions founded on simple contract
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
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