Risarcimento volo in ritardo Austrian Airlines
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If your Austrian Airlines flight reached its final destination 3 hours or more after the scheduled arrival time, EU261 compensation of €250, €400 or €600 per passenger (by distance) is due unless Austrian Airlines proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Compagnia operativa
Austrian Airlines OS / AUA · Austria
Compagnia con licenza UE/SEE — il Regolamento 261/2004 si applica a tutti i suoi voli in partenza dall'UE/SEE e ai suoi voli verso l'UE/SEE.
Dove inviare il reclamo
- Modulo ufficiale / centro assistenza
- https://www.austrian.com/at/en/passenger-rights
- Servizio clienti
- https://www.austrian.com/at/en/help-and-contact
- Organismo di risoluzione delle controversie
- apf (Austria)
Risarcimento per ritardo sulle rotte tipiche di Austrian Airlines
- Vienna → London (1275 km)250 €
- Vienna → Frankfurt (621 km)250 €
- Vienna → Paris (1035 km)250 €
- Vienna → Tel Aviv (2361 km)400 €
- Vienna → New York (6805 km)600 €(300 € 3–4 h)
Importo pieno da 4 ore di ritardo all’arrivo; sui voli oltre 3 500 km si applica l’importo tra parentesi tra 3 e 4 ore.
Direct answer
- Short answer
- Se il tuo volo Austrian Airlines è arrivato alla destinazione finale con 3 ore o più di ritardo, la compensazione EU261 è dovuta per passeggero, salvo che Austrian Airlines provi una circostanza eccezionale.
- Amount
- 250 €–600 €per passeggero sulle rotte tipiche di Austrian Airlines, in base alla distanza
- Why
- L’importo è fissato dalla distanza del volo, non dalla tariffa; il ritardo si misura all’apertura delle porte alla destinazione finale (Sturgeon, Germanwings/Henning). Austrian Airlines può rifiutare solo provando una causa eccezionale e inevitabile.
- What can change it
- Austrian Airlines prova una circostanza eccezionale per il tuo volo – meteo, controllo del traffico aereo, sciopero di terzi – e di non aver potuto evitare il ritardo
- Il ritardo all’arrivo era inferiore a 3 ore: assistenza e spese possono essere dovute, la compensazione fissa no
- Un’altra compagnia ha operato l’aereo: la compensazione è dovuta dal vettore operativo, non da Austrian Airlines
- Oltre 3.500 km fuori dal tetto intra-UE con un ritardo di 3–4 ore: l’importo è dimezzato
- Check your flight
- Verificare il mio volo Austrian Airlines
- Official source
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilLast checked against the source on 23 settembre 2026
I passeggeri Austrian Airlines possono chiedere una compensazione?
Sì. Austrian Airlines ha una licenza UE/SEE, quindi il Regolamento 261 copre i suoi voli in partenza da UE/SEE, Regno Unito o Svizzera e quelli in arrivo in questi territori: 250 €–600 € a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale.
Si applica al suo volo?
Un volo Austrian Airlines coinvolto?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- Austrian Airlines
- In ritardo
Con quanto ritardo è arrivato alla destinazione finale?
Conti il ritardo all'apertura delle porte alla destinazione finale, non il ritardo alla partenza.
Austrian delays: what is specific
Vienna is a connecting hub, so many Austrian itineraries have two sectors on one booking; the delay is measured at your final destination. A short delay out of Frankfurt that costs you the Vienna–Bangkok connection is a €600 case.
Winter at Vienna brings the classic defence — fog, snow, de-icing. Weather is extraordinary only where it actually prevented your flight and Austrian took all reasonable measures; a queue for de-icing caused by equipment or staffing is not weather. Austrian’s own crew shortages and strikes are never extraordinary.
How the 3 hours are measured on Austrian Airlines flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Austrian Airlines flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much Austrian Airlines owes for a delay
Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Austrian Airlines may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Austrian Airlines’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Austrian Airlines must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What Austrian Airlines may argue
Only extraordinary circumstances exempt Austrian Airlines from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Austrian Airlines’s own staff strikes are not extraordinary. The burden of proof is on Austrian Airlines: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from Austrian Airlines
- Note the actual arrival time (arrivals board, flight-tracker screenshot, Austrian Airlines’s own notification).
- Ask Austrian Airlines in writing for the reason for the delay.
- Submit the claim through Austrian Airlines’s official channel (https://www.austrian.com/at/en/passenger-rights), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If Austrian Airlines refuses or does not reply within 8 weeks, escalate to apf (Austria); a court claim remains available within the limitation period of the departure country.
Domande frequenti
How much does Austrian Airlines pay for a 3-hour delay?
€250 per passenger on flights up to 1,500 km, €400 between 1,500 and 3,500 km and €600 beyond 3,500 km — the same fixed amounts as any airline under EU261. On long-haul flights Austrian Airlines may pay €300 when the arrival delay is under 4 hours.
Does Austrian Airlines pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) Austrian Airlines still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on Austrian Airlines?
Usually yes. A knock-on delay from an earlier rotation is only exempt if Austrian Airlines proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a Austrian Airlines delay?
It depends on the country of departure, not on Austrian Airlines: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Fonti
- Republik Österreich — RISAllgemeines bürgerliches Gesetzbuch § 1489 — dreijährige Verjährung von Entschädigungsklagen
- Agentur für Passagier- und Fahrgastrechte (apf)Schlichtung Flug — Voraussetzungen
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionCase C-826/19 WZ v Austrian Airlines — a diversion to a nearby airport is not a cancellation; the delay is measured on arrival at the original destination airport and the carrier bears the transfer cost
- Court of Justice of the European UnionJoined Cases C-195/17 etc. Krüsemann v TUIfly — a "wildcat strike" by airline staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
Il tuo volo Austrian Airlines è arrivato con 3 ore di ritardo?
Inserisci il volo e il ritardo all’arrivo; la verifica ti dice se la regola delle 3 ore è soddisfatta, l’importo in base alla distanza e come reclamare a Austrian Airlines.