London Heathrow flight compensation
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All flights departing London Heathrow are covered by UK261, whatever the airline: £220 for routes up to 1,500 km, £350 up to 3,500 km and £520 beyond. Flights into Heathrow from outside the UK are covered only when operated by a UK or EU airline. The Civil Aviation Authority is the enforcement body; most Heathrow airlines belong to the CEDR or AviationADR schemes.
Regole per i voli in partenza da London Heathrow Airport
Ogni volo in partenza da London Heathrow Airport è coperto dal UK261, indipendentemente dalla compagnia. Importi in sterline.
I voli verso London Heathrow Airport dall'esterno del Regno Unito sono coperti solo se operati da una compagnia britannica o UE.
Posizione: LHR / EGLL · 51.4707, -0.4599 · United Kingdom
Care and re-routing when leaving London
Delayed at the gate: meals, refreshments and two calls or e-mails from 2 h of delay on flights up to 1,500 km, 3 h up to 3,500 km (and on every intra-EU flight over 1,500 km), 4 h beyond — plus a hotel and transport when the departure moves to the next day. Owed whatever the cause.
Cancelled or denied boarding: the choice between a refund of the unused ticket within 7 days and re-routing to your destination at the earliest opportunity or on a later date of your choosing, with care while you wait.
Delayed 5 h or more: you may give up the journey and take a full refund of the unused ticket, with a return flight to your departure point if the trip has lost its purpose.
Heathrow operates at close to full runway capacity, so weather and air-traffic flow restrictions turn into delays and "capacity" cancellations faster than at any other UK airport. A general reference to restrictions at Heathrow is not a defence: the airline has to show the restriction that applied to your flight.
Organismo competente
UK Civil Aviation Authority (CAA)
Approved ADR schemes: AviationADR (https://www.aviationadr.org.uk — Ryanair, easyJet, TUI Airways, Virgin Atlantic, Wizz Air and others) and CEDR (https://www.cedr-assist.com/consumer/aviation/ — British Airways, BA CityFlyer, Cathay Pacific, SAS). Airlines not in a scheme, including Jet2: CAA Passenger Advice and Complaints Team (PACT).
Rotte di esempio da London
- New York (JFK) · 5540 km520 £
- Paris (CDG) · 348 km220 £
- Amsterdam (AMS) · 370 km220 £
- Frankfurt (FRA) · 654 km220 £
- Dubai (DXB) · 5498 km520 £
- Edinburgh (EDI) · 534 km220 £
- Athens (ATH) · 2427 km350 £
- Singapore (SIN) · 10.883 km520 £
Posso chiedere una compensazione per un volo da London?
UK261 si applica a tutte le compagnie su questa rotta: 220 £–520 £ a passeggero per un ritardo all'arrivo di 3 ore o più, una cancellazione comunicata con meno di 14 giorni di preavviso o un negato imbarco, salvo che la compagnia provi una circostanza eccezionale. Rimborso, riavviamento e assistenza sono dovuti qualunque sia la causa.
Si applica al suo volo?
Partenza da London?
Poche domande brevi: il numero di volo non serve ancora. Ottiene un risultato preliminare sui fatti indicati; la verifica completa lo conferma dall'itinerario.
Già noto da questa pagina
- Da London (LHR)
Cosa è successo al suo volo?
Heathrow-specific issues
Heathrow runs at close to full runway capacity, so weather (fog, strong winds) and air-traffic-control flow restrictions quickly translate into delays and “capacity” cancellations. Airlines can invoke these as extraordinary circumstances only where they prove the restriction affected your specific flight; a general “ATC restrictions at Heathrow” line without detail should be challenged.
British Airways is the dominant carrier and belongs to CEDR; Virgin Atlantic uses AviationADR. Non-UK, non-EU carriers (American, United, Emirates, Qatar Airways, Singapore Airlines) are covered only on flights departing Heathrow — their inbound flights are outside UK261, although the airline’s own conditions of carriage and the Montreal Convention may still give you rights to provable losses.
Connections through Heathrow
If your ticket includes a connection at Heathrow on a single booking — for example Edinburgh–Heathrow–Singapore on British Airways — the delay is measured at your final destination and the compensation band uses the straight-line distance from Edinburgh to Singapore (£520). On separate tickets, each flight stands alone.
Care at Heathrow
After 2, 3 or 4 hours of delay (depending on distance) the airline must provide meal vouchers and, if you are stranded overnight, a hotel and transport. If it does not, keep receipts: Heathrow-area hotel and meal costs are routinely reimbursed as “reasonable expenses”.
Escalation for Heathrow flights
- Claim from the operating airline in writing.
- If refused or ignored for 8 weeks, use the airline’s ADR scheme (CEDR for BA; AviationADR for Virgin Atlantic and most others) or the CAA’s PACT team if the airline is not in a scheme.
- County court (small claims) within 6 years.
Fonti
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
Ultima revisione legale: 12 settembre 2026 · Contenuto aggiornato: 12 settembre 2026
Verifica un volo da London Heathrow.
Inserisci il volo; la verifica applica il regime delle partenze da London Heathrow e la distanza fino alla tua destinazione.