Condor compensation: how to claim for Condor delays and cancellations
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Condor Flugdienst GmbH is licensed in Germany, so Regulation 261/2004 applies to all Condor departures from the EU/EEA and all Condor flights into the EU from outside — including from Cancún, Punta Cana, Seattle and Cape Town, where €600 is the amount. Frankfurt–Palma pays €250; Frankfurt–Hurghada and Düsseldorf–Fuerteventura pay €400. The Schlichtungsstelle Reise & Verkehr (formerly söp) offers free conciliation.
Aerolínea operadora
Condor DE / CFG · Germany
Aerolínea con licencia UE/EEE: el Reglamento 261/2004 se aplica a todos sus vuelos que salen de la UE/EEE y a sus vuelos hacia la UE/EEE.
Dónde enviar tu reclamación
- Formulario oficial / centro de ayuda
- https://www.condor.com/eu/help-contact/contact.jsp
- Sistema de resolución de conflictos
- Schlichtungsstelle Reise & Verkehr (formerly söp, Germany)
Ejemplos de indemnización en rutas de Condor
- Frankfurt → Palma de Mallorca (1251 km)250 €
- Munich → Palma de Mallorca (1216 km)250 €
- Frankfurt → Hurghada (3324 km)400 €
- Düsseldorf → Fuerteventura (3067 km)400 €
- Frankfurt → Cancún (8605 km)600 €
- Frankfurt → Punta Cana (7512 km)600 €
¿Pueden los pasajeros de Condor reclamar una compensación?
Sí. Condor tiene licencia de la UE/EEE, por lo que el Reglamento 261 cubre sus vuelos que salen de la UE/EEE, el Reino Unido o Suiza y los que llegan a ellos: 250 €–600 € por pasajero por un retraso en la llegada de 3 horas o más, una cancelación anunciada con menos de 14 días o una denegación de embarque, salvo que la aerolínea pruebe una circunstancia extraordinaria.
¿Se aplica a su vuelo?
¿Afectado por un vuelo de Condor?
Unas pocas preguntas breves; todavía no hace falta el número de vuelo. Obtiene un resultado preliminar sobre los hechos que indique; la comprobación completa lo confirma a partir del itinerario.
Ya conocido por esta página
- Condor
¿Qué pasó con su vuelo?
Which Condor entity flew you
Condor operates its whole network under one German operating licence from Frankfurt, Munich, Düsseldorf, Hamburg and other German airports. Occasional wet-leased aircraft from other European carriers do not change your rights: the claim is against Condor as the contracting carrier that operated the flight in its own name.
How to claim from Condor
Condor takes compensation claims through the help and contact section of condor.com (passenger rights → compensation request). Provide the booking code, every passenger, flight number, date and arrival delay, and quote Article 7. Condor answers in writing; a first refusal that cites “extraordinary circumstances” without detail deserves a reply asking for the precise cause and the measures taken.
What Condor typically argues
- Late inbound aircraft on long-haul rotations — a delay leaving the Caribbean arrives in Frankfurt with the same aircraft; compensable unless the original cause was extraordinary.
- Weather at the destination — hurricanes and tropical storms can be extraordinary, but only for the flight they actually affected.
- ATC and airport restrictions — extraordinary only if shown for your flight.
- Technical problems — not extraordinary (Wallentin-Hermann, van der Lans).
Escalation
- Schlichtungsstelle Reise & Verkehr (formerly söp) in Berlin runs a free conciliation procedure for flights departing Germany or operated by a German carrier; Condor takes part. Refer the case after a refusal or 2 months without a substantive answer.
- Luftfahrt-Bundesamt (LBA) is the German enforcement body.
- Flights departing another EU country: that country’s enforcement body. Court: the Amtsgericht at the departure or arrival airport. Limitation in Germany: three years from the end of the year of the flight.
Typical amounts
Frankfurt–Palma, Munich–Palma and the Mediterranean network are under 1,500 km (€250). Frankfurt–Hurghada, Düsseldorf–Fuerteventura and the Canary Islands pay €400. Frankfurt to Cancún, Punta Cana, Seattle, Toronto, Cape Town or Mauritius pays €600 (€300 if re-routed to arrive under 4 hours late).
Operating facts: Condor
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.condor.com/eu/help-contact/contact.jsp
Channel not yet verified by a reviewer.
- Dispute-resolution body
- Schlichtungsstelle Reise & Verkehr (formerly söp)
airline is a member · decisions not binding · accepts cases 60 days after the claim
- Enforcement body (Germany)
- Luftfahrt-Bundesamt (LBA)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (Germany)
36 months
§§ 195, 199 BGB (three years from the end of the year in which the flight took place) · statute · 2026-09-14
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from Condor?
Yes, if your Condor flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. EU261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · verified 12 de septiembre de 2026
How much compensation does Condor pay?
On the example routes for Condor the fixed amount is 250 to 600 EUR per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12 de septiembre de 2026
Which law applies to a Condor flight?
Regulation (EC) No 261/2004 (EU261): Condor is an EU/EEA-licensed carrier, so it applies to every flight departing the EU/EEA and to its flights into the EU/EEA from outside.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · verified 12 de septiembre de 2026
How long do I have to claim against Condor?
For flights departing DE, a court claim is likely time-barred after 36 months (§§ 195, 199 BGB (three years from the end of the year in which the flight took place)). Other departure countries have their own limits; the airline's own claim form has no deadline of its own.
- Conditions
- The country whose enforcement body is competent — normally the departure country — sets the limit.
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Bürgerliches Gesetzbuch §§ 195, 199 · Case C-139/11 Cuadrench Moré v KLM · verified 14 de septiembre de 2026
Where do I send a claim to Condor?
Through the claim channel of Condor: https://www.condor.com/eu/help-contact/contact.jsp. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
What if Condor refuses to pay?
Condor is a member of Schlichtungsstelle Reise & Verkehr (formerly söp), whose decisions are not binding on the airline. Refer the case there after a refusal or once the waiting period has passed; the enforcement body and the courts remain available.
- Conditions
- The body accepts the case 60 days after the claim was sent without a substantive answer, or after a final refusal.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: Conciliation for air travel · Luftverkehrsgesetz § 57a · How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14 de septiembre de 2026
What if Condor says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. Condor must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12 de septiembre de 2026
Preguntas frecuentes
My Condor flight from Cancún to Frankfurt was delayed. Is it covered?
Yes. Condor is an EU carrier, so its flights arriving in the EU from outside are covered. A 3-hour delay at your final destination pays €600 unless Condor proves extraordinary circumstances.
Is the Schlichtungsstelle Reise & Verkehr binding on Condor?
The conciliation body (formerly söp) issues a conciliation proposal that both sides can accept; Condor participates and generally follows the outcome. The Amtsgericht small-claims route remains open within the three-year German limitation period.
How long do I have to claim against Condor?
Three years from the end of the year in which the flight took place, under German law (§§ 195, 199 BGB). Send the claim early anyway to fix the dates.
Fuentes
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- Bundesrepublik Deutschland — Gesetze im InternetBürgerliches Gesetzbuch §§ 195, 199 — regelmäßige Verjährungsfrist von drei Jahren ab Ende des Jahres der Anspruchsentstehung
- Schlichtungsstelle Reise & Verkehr e.V. (söp until the end of 2023)Conciliation for air travel — requirements (member airline, two months since the complaint, no court case) and procedure
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Última revisión legal: 12 de septiembre de 2026 · Contenido actualizado: 12 de septiembre de 2026
Compruebe si su incidencia con Condor da derecho a compensación.
Indique el vuelo; la comprobación aplica las normas a la licencia de Condor y a su ruta, y le da el importe.