Flight compensation services compared

How the two models work

A percentage model is "no win, no fee": you pay nothing upfront, and the company deducts its share — typically 30–35% including VAT, and around 50% if lawyers are involved — from the compensation before paying you the rest. It handles the correspondence, and it decides with you whether to settle or sue. A fixed-price model does not pursue the airline at all: you receive a letter, the evidence list, the official submission channel and the escalation route, and you send the claim yourself. If the airline refuses, the free escalation routes — the enforcement body and, where the airline is a member, an ADR scheme — remain open to you at no cost.

Which one is for you

Choose a claim company if you do not want any contact with the airline, if your claim has already been refused and you want lawyers to take it on without paying them upfront, or if the case is complex — several passengers on separate bookings, a foreign airline, an unclear cause.

Choose Horvera if you want to know where you stand before doing anything, if you are comfortable sending a letter and following it up, and if you would rather keep the whole of a €250–€600 compensation than give away a third of it. A straightforward delay or cancellation on an EU, UK or Swiss route is usually that kind of case.