Indemnización por vuelo cancelado de ITA Airways

ITA cancellations: what is specific

The cancellation e-mail or app notification is the notice; its timestamp decides the 14-day rule. ITA rebooks on its own next flight or a partner; if the alternative arrives more than 2, 3 or 4 hours after your original schedule (by distance), the full amount is due, and hotel and meals while you wait are owed whatever the cause.

A cancelled flight that was operated by Alitalia before 15 October 2021 is a claim against Alitalia in extraordinary administration, not against ITA.

The three questions that decide a ITA Airways cancellation claim

1. When did ITA Airways tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. ITA Airways must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did ITA Airways offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; ITA Airways’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. ITA Airways must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing ITA Airways must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much ITA Airways owes when compensation is due

€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). ITA Airways may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from ITA Airways

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask ITA Airways in writing for the reason for the cancellation.
3. Submit the claim through ITA Airways’s official channel (https://www.ita-airways.com/en_en/support.html), stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If ITA Airways refuses or stalls for 8 weeks, escalate to ENAC (Italy NEB), then to the courts within the limitation period of the departure country.