Indemnización por vuelo cancelado de TUI Airways

TUI cancellations: what is specific

TUI’s cancellation notice is its e-mail, text or app message; its timestamp decides the 14-day rule. TUI usually offers an alternative flight within its own programme, sometimes days later on long-haul routes, which keeps the full amount due; hotel and meals while you wait are owed whatever the cause.

If you booked a TUI package holiday, the flight-compensation claim is against TUI Airways as operating carrier and is separate from any refund or price reduction for the holiday, which you request from TUI as organiser under the Package Travel Regulations 2018.

The three questions that decide a TUI Airways cancellation claim

1. When did TUI Airways tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. TUI Airways must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did TUI Airways offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; TUI Airways’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. TUI Airways must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing TUI Airways must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much TUI Airways owes when compensation is due

£220, £350 or £520 per passenger under UK261, set by the distance of the flight (or of the whole journey on one booking). TUI Airways may halve the long-haul amount to £260 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from TUI Airways

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask TUI Airways in writing for the reason for the cancellation.
3. Submit the claim through TUI Airways’s official channel (https://www.tui.co.uk/destinations/contact-us), stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If TUI Airways refuses or stalls for 8 weeks, escalate to AviationADR, then to the courts within the limitation period of the departure country.