Indemnización por vuelo cancelado de KLM Royal Dutch Airlines

KLM cancellations: what is specific

When Schiphol caps movements — for weather, ATC staffing or runway maintenance — KLM cancels European flights days ahead to protect long-haul connections. Whether compensation is due then depends on who imposed the cap and when you were told; the refund, re-routing and care rights apply regardless. Cancellations for KLM’s own operational problems are compensable inside the 14-day window.

KLM rebooks through Air France–KLM and partner flights; if the replacement it offered arrived within the legal windows, compensation may be reduced or excluded, so keep the details of what was offered and what you took. Refusals go to the ILT (enforcement) and the kantonrechter — within 2 years.

The three questions that decide a KLM Royal Dutch Airlines cancellation claim

1. When did KLM Royal Dutch Airlines tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. KLM Royal Dutch Airlines must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did KLM Royal Dutch Airlines offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; KLM Royal Dutch Airlines’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

European flights may be operated by KLM Cityhopper (WA). Check the operating carrier on your boarding pass: the rules follow the airline that flew the aircraft, not the one that sold the ticket.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. KLM Royal Dutch Airlines must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing KLM Royal Dutch Airlines must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much KLM Royal Dutch Airlines owes when compensation is due

€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). KLM Royal Dutch Airlines may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from KLM Royal Dutch Airlines

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask KLM Royal Dutch Airlines in writing for the reason for the cancellation.
3. Submit the claim through KLM Royal Dutch Airlines’s official channel (https://www.klm.com/information/legal/passenger-rights), or by post to KLM Royal Dutch Airlines, Customer Care, P.O. Box 7700, 1117 ZL Schiphol, The Netherlands, stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If KLM Royal Dutch Airlines refuses or stalls for 8 weeks, escalate to Human Environment and Transport Inspectorate (ILT), then to the courts within the limitation period of the departure country.