Indemnisation vol annulé Condor

Condor cancellations: what is specific

Condor’s cancellation notice is its e-mail or app message; its timestamp decides the 14-day rule. On long-haul holiday routes an alternative is often days later, which keeps the full €600 due, and hotel and meals while you wait are owed whatever the cause.

Cancellations announced well ahead as programme changes carry no compensation, but the refund-or-rerouting choice remains yours; Condor may offer a voucher, which you can decline.

The three questions that decide a Condor cancellation claim

1. When did Condor tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Condor must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did Condor offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Condor’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. Condor must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Condor must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much Condor owes when compensation is due

€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). Condor may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from Condor

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask Condor in writing for the reason for the cancellation.
3. Submit the claim through Condor’s official channel (https://www.condor.com/eu/help-contact/contact.jsp), stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If Condor refuses or stalls for 8 weeks, escalate to Schlichtungsstelle Reise & Verkehr (formerly söp, Germany), then to the courts within the limitation period of the departure country.