Guides d'indemnisation par compagnie
Méthodes de réclamation, contacts et voies de recours propres à chaque compagnie. Chaque page est liée à la licence du transporteur effectif, qui détermine les règles applicables.
22 résultats
- EIAer Lingus compensationAer Lingus Limited is licensed in Ireland, so Regulation 261/2004 covers all its departures from the EU/EEA and all its flights arriving in the EU — including from Boston, New York and Chicago. Flights operated by Aer Lingus UK (a UK carrier based in Manchester) are covered by UK261. Dublin–London pays €250; Dublin–Lisbon and Dublin–Faro pay €400; transatlantic pays €600, and Irish law gives you six years to claim.Ireland
- AFAir France compensationAir France is licensed in France, so Regulation 261/2004 applies to all Air France flights leaving the EU/EEA and to all Air France flights arriving in the EU/EEA from third countries. Domestic and European flights pay €250 or €400; long-haul flights into or out of Paris pay €600. Disputes can go to the Médiation Tourisme et Voyage (MTV) after Air France's final answer.France
- OSAustrian Airlines compensationAustrian Airlines AG is licensed in Austria, so Regulation 261/2004 applies to every Austrian flight departing the EU/EEA and to every Austrian flight arriving in the EU from elsewhere. If Austrian refuses, the apf — Austria's passenger-rights agency — offers free conciliation, and Austrian law gives you three years from the flight to sue.Austria
- BABritish Airways compensationBritish Airways is a UK-licensed airline, so UK261 covers every BA flight departing the UK and every BA flight arriving in the UK from anywhere in the world: £220, £350 or £520 per passenger for an arrival delay of 3 hours or more, a cancellation announced less than 14 days ahead, or involuntary denied boarding. BA departures from EU airports fall under EU261 (€250–€600). BA cannot refuse for technical faults, crew shortages, its own IT failures or its own staff's strikes; it can for proven Heathrow ATC restrictions or weather. Claims go through BA's compensation form, then to CEDR, whose decisions bind BA, within six years.United Kingdom
- SNBrussels Airlines compensationBrussels Airlines is licensed in Belgium, so Regulation 261/2004 applies to all its departures from the EU/EEA and to all its flights into the EU — including from Kinshasa, Dakar, Abidjan and its other African destinations, where €600 is the amount. European sectors from Brussels are almost all under 1,500 km (€250).Belgium
- DECondor compensationCondor Flugdienst GmbH is licensed in Germany, so Regulation 261/2004 applies to all Condor departures from the EU/EEA and all Condor flights into the EU from outside — including from Cancún, Punta Cana, Seattle and Cape Town, where €600 is the amount. Frankfurt–Palma pays €250; Frankfurt–Hurghada and Düsseldorf–Fuerteventura pay €400. The Schlichtungsstelle Reise & Verkehr (formerly söp) offers free conciliation.Germany
- U2easyJet compensationeasyJet flights are operated by easyJet UK (UK licence), easyJet Europe (Austrian licence) or easyJet Switzerland. Departures from the EU are covered by EU261 (€250/€400), departures from the UK by UK261 (£220/£350), and departures from Switzerland by the Swiss rules. easyJet has a dedicated online compensation claim and is a member of the AviationADR scheme for UK flights.United Kingdom
- EWEurowings compensationEurowings is the Lufthansa Group's point-to-point airline. Eurowings GmbH holds a German licence and Eurowings Europe a Maltese one; both are EU carriers, so Regulation 261/2004 covers every Eurowings departure from the EU/EEA and every Eurowings arrival into the EU. Most of its network is under 1,500 km (€250); Canary Islands and Egypt routes pay €400.Germany
- IBIberia compensationIberia is licensed in Spain, so Regulation 261/2004 covers all Iberia flights departing from the EU/EEA and all Iberia flights arriving in the EU/EEA — including its long-haul network from Latin America into Madrid (€600). Short-haul flights may be operated by Iberia Express or Air Nostrum, both EU carriers. AESA's binding ADR decisions apply to flights departing Spain.Spain
- AZITA Airways compensationITA Airways is licensed in Italy, so Regulation 261/2004 applies to all its departures from the EU/EEA and all its flights arriving in the EU from outside. Rome–London, Rome–Paris and Milan–Rome pay €250; Rome–Tel Aviv pays €400; Rome to New York, Boston, Miami, Tokyo or Buenos Aires pays €600. Flights operated by Alitalia before October 2021 are claims against Alitalia, not ITA.Italy
- LSJet2 compensationJet2.com Limited is licensed in the UK, so UK261 applies to every Jet2 flight departing a UK airport and to every Jet2 flight arriving in the UK from Europe; the return leg from an EU airport is also covered by EU261 as a departure from the EU. Jet2 flies leisure routes: Manchester–Alicante and Leeds–Palma pay £350; Manchester–Tenerife pays £350; London–Palma pays £220. Jet2 belongs to neither UK ADR scheme, so a refused claim goes to the CAA's PACT team or the county court.United Kingdom
- KLKLM compensationKLM Royal Dutch Airlines is licensed in the Netherlands, so Regulation 261/2004 applies to every KLM flight departing from the EU/EEA and to every KLM flight arriving in the EU/EEA. Schiphol connections on a single booking are assessed at the final destination. If KLM refuses, the Dutch routes are a complaint to the ILT and the kantonrechter; there is no Dutch aviation dispute-resolution scheme.Netherlands
- LHLufthansa compensationLufthansa is licensed in Germany, so Regulation 261/2004 covers every Lufthansa flight departing from the EU/EEA and every Lufthansa flight into the EU/EEA — including long-haul flights from the US or Asia into Frankfurt and Munich (€600). Claims go through Lufthansa's passenger-rights form; disputes can be taken to the Schlichtungsstelle Reise & Verkehr (formerly söp), whose recommendations Lufthansa follows.Germany
- DYNorwegian compensationNorwegian Air Shuttle is licensed in Norway (EEA) and Norwegian Air Sweden in Sweden (EU); both are covered carriers, so Regulation 261/2004 applies to every Norwegian flight departing the EU/EEA and to its flights into the EU from outside. Norwegian now flies only short- and medium-haul within Europe: Oslo–London and Copenhagen–London pay €250, Oslo–Málaga and the Canary Islands routes pay €400.Norway
- FRRyanair compensationRyanair DAC is licensed in Ireland, so Regulation 261/2004 covers all Ryanair flights departing from the EU/EEA and all Ryanair flights into the EU/EEA; UK261 covers Ryanair UK departures. Because most Ryanair routes are under 1,500 km, the typical amount is €250 (£220) per passenger, rising to €400 (£350) on longer routes such as Dublin–Canary Islands.Ireland
- SKSAS compensationSAS is licensed within the EU/EEA, so Regulation 261/2004 applies to every SAS departure from the EU/EEA and to every SAS flight into the EU from outside it. The Court of Justice decided in *Airhelp v SAS* that a strike by SAS's own pilots is not an extraordinary circumstance. Copenhagen, Stockholm and Oslo to London or Frankfurt pay €250; transatlantic sectors pay €600.Sweden
- LXSWISS compensationSWISS (Swiss International Air Lines) is licensed in Switzerland. Flights departing from Zurich, Geneva or Basel and SWISS flights arriving in Switzerland from third countries fall under Regulation 261/2004 as applied by the EU–Swiss Air Transport Agreement; SWISS departures from EU airports fall under EU261. Cancellation and denied-boarding compensation follows the EU model exactly; delay compensation is applied in practice but ultimately depends on the Swiss courts.Switzerland
- TPTAP Air Portugal compensationTAP Air Portugal is licensed in Portugal, so Regulation 261/2004 covers all TAP flights departing the EU/EEA and all TAP flights arriving in the EU from outside it — including its Brazilian, North American and African routes. Long-haul via Lisbon pays €600; most European sectors pay €250, with Lisbon–London and Lisbon–Dublin in the €400 band.Portugal
- HVTransavia compensationTransavia Airlines (Dutch licence, KLM group) and Transavia France (French licence, Air France group) are both EU carriers, so Regulation 261/2004 applies to every Transavia departure from the EU/EEA and every arrival into the EU. Amsterdam–Barcelona and Paris–Lisbon pay €250; Amsterdam–Málaga, Amsterdam–Faro and Paris–Tel Aviv pay €400. In the Netherlands you have only two years to sue.Netherlands
- BYTUI Airways compensationTUI Airways Limited is licensed in the UK, so UK261 applies to every TUI Airways flight departing the UK and to every TUI Airways flight arriving in the UK from abroad. Its holiday routes reach the Caribbean and Florida, where £520 applies; Gatwick–Palma pays £220 and Manchester–Tenerife £350. TUI Airways is a member of AviationADR. TUI fly Belgium, Netherlands and Germany are separate EU carriers.United Kingdom
- VYVueling compensationVueling is licensed in Spain, so Regulation 261/2004 applies to all Vueling flights departing from the EU/EEA and to its flights into the EU/EEA. Most Vueling routes pay €250; routes over 1,500 km such as Barcelona–Tel Aviv, Barcelona–Canary Islands or Paris–Canary Islands pay €400. For flights departing Spain, AESA issues decisions that bind the airline.Spain
- W6Wizz Air compensationWizz Air Hungary and Wizz Air Malta are EU carriers and Wizz Air UK is a UK carrier, so EU261 or UK261 applies to their departures from Europe and to their flights into Europe. Wizz Air Abu Dhabi is a non-EU carrier: its flights into Europe are not covered. Most Wizz Air routes exceed 1,500 km, so €400 (£350) is common.Hungary
Vérifiez votre vol gratuitement
Indiquez votre vol et obtenez une vérification de vos droits en 60 secondes environ.