Eurowings compensation: how to claim for Eurowings delays and cancellations
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Réponse rapide
Eurowings is the Lufthansa Group's point-to-point airline. Eurowings GmbH holds a German licence and Eurowings Europe a Maltese one; both are EU carriers, so Regulation 261/2004 covers every Eurowings departure from the EU/EEA and every Eurowings arrival into the EU. Most of its network is under 1,500 km (€250); Canary Islands and Egypt routes pay €400.
Transporteur effectif
Eurowings EW / EWG · Germany
Compagnie titulaire d'une licence UE/EEE — le règlement 261/2004 s'applique à tous ses vols au départ de l'UE/EEE et à ses vols vers l'UE/EEE.
Régimes applicables: Eurowings Europe
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.eurowings.com/en/information/passenger-rights.html
- Service client
- https://www.eurowings.com/en/help.html
- Dispositif de médiation
- Schlichtungsstelle Reise & Verkehr (formerly söp, Germany)
Exemples d'indemnisation sur les trajets Eurowings
- Düsseldorf → Palma de Mallorca (1 342 km)250 €
- Düsseldorf → London (502 km)250 €
- Cologne → Berlin (469 km)250 €
- Stuttgart → Palma de Mallorca (1 139 km)250 €
- Hamburg → Fuerteventura (3 406 km)400 €
Les passagers Eurowings peuvent-ils réclamer une indemnisation ?
Oui. Eurowings détient une licence UE/EEE ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 250 €–600 € par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol Eurowings concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- Eurowings
Qu'est-il arrivé à votre vol ?
Which Eurowings flew you
Two airlines fly under the EW code: Eurowings GmbH (German operating licence, bases in Düsseldorf, Cologne, Hamburg, Stuttgart and Berlin) and Eurowings Europe (Maltese licence, aircraft based in Austria and elsewhere). Both are EU carriers, so it makes no difference to your rights which one operated. Eurowings Discover (4Y) is a separate Lufthansa Group long-haul airline with its own claims process.
How to claim from Eurowings
Eurowings takes claims through the passenger rights page of eurowings.com, which leads to a compensation form; you need the booking code and surname. Submit one claim per booking listing every passenger, quote the flight number, date and arrival delay, and ask for payment to a bank account. Eurowings, like the rest of the Lufthansa Group, replies in writing; a first refusal is worth a reasoned second letter.
What Eurowings typically argues
- Late inbound aircraft / rotation delays — Eurowings runs tight multi-sector rotations from its German bases; a morning delay cascades through the day. Compensable unless the original cause was extraordinary.
- ATC and airport restrictions — frequent in summer at Palma, the Greek islands and in German airspace; extraordinary only if shown for your flight.
- Crew shortages and strikes by Eurowings’ own staff — not extraordinary (Krüsemann).
- Technical problems — not extraordinary (Wallentin-Hermann).
Escalation
- Schlichtungsstelle Reise & Verkehr (formerly söp) in Berlin offers free conciliation for flights departing Germany or operated by a German carrier; Eurowings takes part. Refer the case after a refusal or 2 months without a substantive reply.
- Luftfahrt-Bundesamt (LBA) is the German enforcement body; it can fine the airline but does not order payment.
- Court: the Amtsgericht at the departure or arrival airport, or the European Small Claims Procedure. Limitation in Germany: three years from the end of the year of the flight (§§ 195, 199 BGB).
Typical amounts
Düsseldorf–Palma, Stuttgart–Palma, Cologne–Berlin, Düsseldorf–London and most of the network are under 1,500 km (€250). Hamburg–Fuerteventura, Düsseldorf–Gran Canaria and the Egypt routes pay €400 as intra-EU flights over 1,500 km (or under 3,500 km to Egypt).
Operating facts: Eurowings
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.eurowings.com/en/information/passenger-rights.html
Channel not yet verified by a reviewer.
- Dispute-resolution body
- Schlichtungsstelle Reise & Verkehr (formerly söp)
airline is a member · decisions not binding · accepts cases 60 days after the claim
- Enforcement body (Germany)
- Luftfahrt-Bundesamt (LBA)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (Germany)
36 months
§§ 195, 199 BGB (three years from the end of the year in which the flight took place) · loi · 2026-09-14
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from Eurowings?
Yes, if your Eurowings flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. EU261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · verified 12 septembre 2026
How much compensation does Eurowings pay?
On the example routes for Eurowings the fixed amount is 250 to 400 EUR per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12 septembre 2026
Which law applies to a Eurowings flight?
Regulation (EC) No 261/2004 (EU261): Eurowings is an EU/EEA-licensed carrier, so it applies to every flight departing the EU/EEA and to its flights into the EU/EEA from outside.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · verified 12 septembre 2026
How long do I have to claim against Eurowings?
For flights departing DE, a court claim is likely time-barred after 36 months (§§ 195, 199 BGB (three years from the end of the year in which the flight took place)). Other departure countries have their own limits; the airline's own claim form has no deadline of its own.
- Conditions
- The country whose enforcement body is competent — normally the departure country — sets the limit.
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Bürgerliches Gesetzbuch §§ 195, 199 · Case C-139/11 Cuadrench Moré v KLM · verified 14 septembre 2026
Where do I send a claim to Eurowings?
Through the claim channel of Eurowings: https://www.eurowings.com/en/information/passenger-rights.html. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
What if Eurowings refuses to pay?
Eurowings is a member of Schlichtungsstelle Reise & Verkehr (formerly söp), whose decisions are not binding on the airline. Refer the case there after a refusal or once the waiting period has passed; the enforcement body and the courts remain available.
- Conditions
- The body accepts the case 60 days after the claim was sent without a substantive answer, or after a final refusal.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: Conciliation for air travel · Luftverkehrsgesetz § 57a · How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14 septembre 2026
What if Eurowings says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. Eurowings must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12 septembre 2026
Questions fréquentes
My flight was operated by Eurowings Europe, not Eurowings GmbH. Does it matter?
No. Both are EU carriers (Germany and Malta), so EU261 applies identically. Claim through the Eurowings passenger-rights form; the group handles claims for both.
Is the Schlichtungsstelle Reise & Verkehr binding on Eurowings?
The conciliation body (formerly söp) issues a conciliation proposal that both sides can accept; Eurowings participates in the scheme and generally follows the outcome. The Amtsgericht small-claims route remains open within the three-year German limitation period.
Are Eurowings Discover flights covered by this page?
Eurowings Discover is a separate Lufthansa Group long-haul airline with its own claims process. Your rights are the same (it is a German carrier), but address the claim to Eurowings Discover.
Sources
- Court of Justice of the European UnionJoined Cases C-195/17 etc. Krüsemann v TUIfly — a "wildcat strike" by airline staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- Bundesrepublik Deutschland — Gesetze im InternetBürgerliches Gesetzbuch §§ 195, 199 — regelmäßige Verjährungsfrist von drei Jahren ab Ende des Jahres der Anspruchsentstehung
- Schlichtungsstelle Reise & Verkehr e.V. (söp until the end of 2023)Conciliation for air travel — requirements (member airline, two months since the complaint, no court case) and procedure
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Vérifiez si votre perturbation Eurowings ouvre droit à indemnisation.
Indiquez le vol ; la vérification applique les règles à la licence de Eurowings et à votre trajet, et vous donne le montant.