Transavia compensation: claiming for delayed and cancelled Transavia flights
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Réponse rapide
Transavia Airlines (Dutch licence, KLM group) and Transavia France (French licence, Air France group) are both EU carriers, so Regulation 261/2004 applies to every Transavia departure from the EU/EEA and every arrival into the EU. Amsterdam–Barcelona and Paris–Lisbon pay €250; Amsterdam–Málaga, Amsterdam–Faro and Paris–Tel Aviv pay €400. In the Netherlands you have only two years to sue.
Transporteur effectif
Transavia HV / TRA · Netherlands
Compagnie titulaire d'une licence UE/EEE — le règlement 261/2004 s'applique à tous ses vols au départ de l'UE/EEE et à ses vols vers l'UE/EEE.
Régimes applicables: Transavia France
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.transavia.com/en-EU/service/
- Dispositif de médiation
- Pas membre d'un organisme de médiation agréé à notre connaissance : saisissez l'organisme de contrôle du pays de départ.
Exemples d'indemnisation sur les trajets Transavia
- Amsterdam → Barcelona (1 241 km)250 €
- Amsterdam → Málaga (1 884 km)400 €
- Amsterdam → Faro (1 970 km)400 €
- Eindhoven → Alicante (1 536 km)400 €
- Paris → Lisbon (1 438 km)250 €
- Paris → Tel Aviv (3 285 km)400 €
Les passagers Transavia peuvent-ils réclamer une indemnisation ?
Oui. Transavia détient une licence UE/EEE ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 250 €–600 € par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol Transavia concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- Transavia
Qu'est-il arrivé à votre vol ?
Which Transavia flew you
Flights on the HV code are operated by Transavia Airlines C.V. (Netherlands, bases Amsterdam, Rotterdam and Eindhoven); flights on the TO code by Transavia France S.A.S. (bases Paris Orly, Lyon, Nantes and others). Both are EU carriers with identical passenger rights, but they have separate claim channels and separate dispute bodies — check the code on your boarding pass.
How to claim from Transavia
Both airlines take claims through the service section of transavia.com (compensation for delay or cancellation), which routes the claim to the operating company. Provide the booking number, every passenger, flight number, date and arrival delay, and quote Article 7. Payment is by bank transfer; Transavia may offer a voucher first, which you can decline.
What Transavia typically argues
- ATC restrictions — French ATC strikes and summer capacity restrictions over France and Spain are the most frequent cause; extraordinary only for the specific flight, and the airline must show its reasonable measures.
- Late inbound aircraft — Transavia’s aircraft fly several Mediterranean rotations a day; knock-on delays are compensable unless the root cause was extraordinary.
- Crew strikes by Transavia’s own staff — not extraordinary (Airhelp v SAS).
- Technical problems — not extraordinary (Wallentin-Hermann).
Escalation
- Transavia (HV): there is no Dutch aviation dispute-resolution scheme for standalone flights (the former Geschillencommissie Luchtvaart no longer exists). The ILT is the Dutch enforcement body; compensation itself is decided by the kantonrechter.
- Transavia France (TO): Médiation Tourisme et Voyage (MTV) offers free mediation; the DGAC is the French enforcement body.
- Court: the kantonrechter in the Netherlands or the tribunal judiciaire (small claims) in France, or the European Small Claims Procedure. Limitation: two years in the Netherlands (art. 8:1835 BW), five years in France.
Typical amounts
Amsterdam–Barcelona, Paris–Lisbon, Paris–Madrid and most sectors are under 1,500 km (€250). Amsterdam–Málaga, Amsterdam–Faro, Eindhoven–Alicante and Paris–Tel Aviv fall in the €400 band; Transavia flies no route over 3,500 km.
Operating facts: Transavia
From the registries behind the checker and, where enough cases exist, from claims passengers tracked on Horvera. Nothing here is estimated.
- Official claim channel
- https://www.transavia.com/en-EU/service/
Channel not yet verified by a reviewer.
- Dispute-resolution body
- No ADR scheme on file for this airline.
- Enforcement body (Netherlands)
- Human Environment and Transport Inspectorate (ILT)
The competent body is the one of the departure country; this is the airline's home-country body.
- Time limit for a court claim (Netherlands)
24 months
Artikel 8:1835 Burgerlijk Wetboek (two years for claims arising from air carriage) · loi · 2026-09-14
- Flight lookup on Horvera
- Not on Horvera: there is no live flight-status lookup. You enter the route, the date and the airline; every figure in the check and the letter is stated as your own record.
- Collected from tracked claims
- Not enough verified Horvera cases yet (we publish only from 30 tracked claims sent to this airline).
Straight answers
Each answer is computed from the registries behind the checker and carries its source and verification date.
Can I claim compensation from Transavia?
Yes, if your Transavia flight arrived three hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding against your will — and the airline cannot prove an extraordinary circumstance. EU261 applies because of the airline's licence and where the flight departed.
- Conditions
- Arrival at the final destination three hours or more after the scheduled time (delay).
- Cancellation announced less than 14 days before departure, and no re-routing inside the legal time windows.
- Confirmed booking, on-time check-in and boarding refused against your will.
- The airline cannot prove an extraordinary circumstance it could not have avoided with all reasonable measures.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · verified 12 septembre 2026
How much compensation does Transavia pay?
On the example routes for Transavia the fixed amount is 250 to 400 EUR per passenger, set by distance, regardless of the ticket price.
- Conditions
- Up to 1,500 km · 1,500–3,500 km · over 3,500 km; intra-EU flights over 3,500 km take the middle amount.
- Over 3,500 km the airline may halve the amount if the arrival delay was under four hours.
- Per passenger, for every passenger on the booking.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Joined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France · verified 12 septembre 2026
Which law applies to a Transavia flight?
Regulation (EC) No 261/2004 (EU261): Transavia is an EU/EEA-licensed carrier, so it applies to every flight departing the EU/EEA and to its flights into the EU/EEA from outside.
- Conditions
- Any flight departing the regime's territory is covered whichever airline operates it.
- A flight into the territory from outside is covered only when a licensed carrier of that regime (or the EU) operates it.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · verified 12 septembre 2026
How long do I have to claim against Transavia?
For flights departing NL, a court claim is likely time-barred after 24 months (Artikel 8:1835 Burgerlijk Wetboek (two years for claims arising from air carriage)). Other departure countries have their own limits; the airline's own claim form has no deadline of its own.
- Conditions
- The country whose enforcement body is competent — normally the departure country — sets the limit.
- Limitation is national law (CJEU C-139/11); escalation steps do not stop the clock.
Source: Burgerlijk Wetboek Boek 8, artikel 1835 · Case C-139/11 Cuadrench Moré v KLM · verified 14 septembre 2026
Where do I send a claim to Transavia?
Through the claim channel of Transavia: https://www.transavia.com/en-EU/service/. Claim from the operating carrier, in writing, and keep proof of sending.
- Conditions
- Claim from the airline that operated the flight (on the boarding pass), not necessarily the one that sold the ticket.
- In writing, with the booking reference, flight number, date and the passengers' names; keep proof of sending.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
What if Transavia refuses to pay?
No ADR scheme is on file for Transavia. After a refusal, complain to Human Environment and Transport Inspectorate (ILT) — the enforcement body of the departure country decides; a court claim remains available within the time limit.
- Conditions
- No fixed waiting period is published for this body; check its admissibility rules.
- The national enforcement body of the departure country can examine the airline's compliance.
- A court claim remains available within the national time limit, as a last resort.
Source: How to complain: contact the airline first, then the National Enforcement Body of the country of departure (or arrival for inbound EU-carrier flights) · verified 14 septembre 2026
What if Transavia says the delay was due to weather?
Weather can be an extraordinary circumstance — but only on the facts. Transavia must prove the conditions were incompatible with operating this flight, that they affected this flight and not just the airport in general, and that no reasonable measure could have avoided the delay. A generic reference to weather does not discharge that burden.
- Conditions
- The burden of proof is on the airline (Art. 5(3)).
- The weather must have affected this flight, not just the airport in general; other flights that operated are evidence.
- The airline must also show what it did to avoid the disruption — spare aircraft, crew, re-routing.
- A technical fault, by contrast, is inherent in normal operations and not extraordinary.
Source: Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights · Interpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04) · Case C-549/07 Wallentin-Hermann v Alitalia · Case C-257/14 van der Lans v KLM · verified 12 septembre 2026
Questions fréquentes
Is there a Dutch dispute-resolution body for Transavia claims?
No. The former Geschillencommissie Luchtvaart no longer exists, and the Geschillencommissie Reizen does not take complaints about standalone flights. After Transavia's answer, the Dutch routes are a complaint to the ILT (flights under one year old) and the kantonrechter.
How long do I have to claim against Transavia?
Two years from the flight in the Netherlands (art. 8:1835 BW) for Transavia (HV); five years in France for Transavia France (TO). The Dutch period is short — do not wait.
My Transavia France flight was cancelled because of a French ATC strike. Am I owed compensation?
ATC strikes are third-party action and usually extraordinary, so compensation is generally not due — but Transavia France must still refund or re-route you and provide care, and it must show it took all reasonable measures, including re-routing on another carrier.
Sources
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- République française — LégifranceCode civil, article 2224 — prescription de droit commun de cinq ans
- Médiation Tourisme et Voyage (MTV)Saisir le médiateur — conditions de recevabilité (réclamation écrite préalable, absence de réponse sous deux mois ou réponse insatisfaisante, saisine dans l'année)
- Koninkrijk der Nederlanden — wetten.overheid.nlBurgerlijk Wetboek Boek 8, artikel 1835 — verjaring van vorderingen uit luchtvervoer (twee jaar)
- Inspectie Leefomgeving en Transport (ILT-Luchtvaartautoriteit)Rechten bij vertraging of annulering vlucht
- Rijksoverheid (Dutch central government)Wat moet ik doen als ik een klacht heb over een luchtvaartmaatschappij?
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Vérifiez si votre perturbation Transavia ouvre droit à indemnisation.
Indiquez le vol ; la vérification applique les règles à la licence de Transavia et à votre trajet, et vous donne le montant.