Indemnisation vol retardé Transavia

Transavia delays: what is specific

Transavia flies point-to-point, so the only delay that counts is the arrival delay of the flight on your booking. Its aircraft fly several Mediterranean rotations a day; a late inbound aircraft is compensable unless the earlier cause was itself extraordinary.

French ATC strikes and summer capacity restrictions over France and Spain are Transavia’s most frequent defence; they can be extraordinary for the specific flight, and the airline must show its reasonable measures. Strikes by Transavia’s own crew are not extraordinary.

How the 3 hours are measured on Transavia flights

The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Transavia flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.

How much Transavia owes for a delay

Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Transavia may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Transavia’s typical routes.

Care while you wait

From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Transavia must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.

What Transavia may argue

Only extraordinary circumstances exempt Transavia from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Transavia’s own staff strikes are not extraordinary. The burden of proof is on Transavia: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.

How to claim a delay from Transavia

1. Note the actual arrival time (arrivals board, flight-tracker screenshot, Transavia’s own notification).
2. Ask Transavia in writing for the reason for the delay.
3. Submit the claim through Transavia’s official channel (https://www.transavia.com/en-EU/service/), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
4. If Transavia refuses or does not reply within 8 weeks, escalate to Human Environment and Transport Inspectorate (ILT); a court claim remains available within the limitation period of the departure country.