Indemnisation vol annulé Wizz Air

Wizz Air cancellations: what is specific

Wizz Air has cancelled routes and individual flights weeks in advance for fleet and base changes: no compensation, but a refund or free rebooking. Short-notice cancellations for crew availability or aircraft technical issues are compensable; those for air-traffic-control strikes or weather may be extraordinary.

Wizz Air’s cancellation e-mail is the notice date. It must offer a refund (in money, not only Wizz credit — a credit refund requires your agreement) or re-routing, and care while you wait. Keep the cancellation notice with its timestamp and any rebooking offered.

The three questions that decide a Wizz Air cancellation claim

1. When did Wizz Air tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Wizz Air must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did Wizz Air offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Wizz Air’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

Wizz Air Hungary (HU AOC). Flights may be operated by Wizz Air UK (W9), Wizz Air Malta (W4) or Wizz Air Abu Dhabi (5W, non-EU carrier). Check the operating carrier on your boarding pass: the rules follow the airline that flew the aircraft, not the one that sold the ticket.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. Wizz Air must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Wizz Air must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much Wizz Air owes when compensation is due

€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). Wizz Air may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from Wizz Air

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask Wizz Air in writing for the reason for the cancellation.
3. Submit the claim through Wizz Air’s official channel (https://wizzair.com/en-gb/information-and-services/travel-information/compensation-and-refunds), or by post to Wizz Air Hungary Ltd., Laurus Offices, Kőér street 2/A, Building B, H-1103 Budapest, Hungary, stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If Wizz Air refuses or stalls for 8 weeks, escalate to AviationADR (UK flights), then to the courts within the limitation period of the departure country.