Package holidays and flight compensation: two sets of rights, one payment
Cette page est pour l’instant disponible en anglais uniquement.
Check my flightAbout two minutes · no flight number needed
Réponse rapide
EU261 applies to the flight of a package holiday exactly as to any other flight: the operating airline owes fixed compensation for a 3-hour delay, a short-notice cancellation or denied boarding. The tour operator is separately responsible for the holiday under the Package Travel Directive — price reductions, alternative arrangements, repatriation. The two rights coexist, but the same loss is not paid twice.
Quelle indemnisation de vol pourrais-je recevoir ?
250 €–600 € par passager, selon la distance du vol, pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement sur un vol couvert par le règlement 261.
Cela s'applique-t-il à votre vol ?
Cela s'applique-t-il à votre vol ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Qu'est-il arrivé à votre vol ?
The airline: EU261 as usual
Article 3 excludes only free or non-public fares and package trips cancelled for reasons other than the flight. A flight sold within a package remains a flight: if it is delayed 3 hours or more, cancelled at short notice or overbooked, claim compensation from the operating airline, not from the tour operator. The airline’s page on this site gives the claim channel.
The tour operator: the Package Travel Directive
The organiser is liable for the performance of the whole package. A flight problem that costs you a night of the holiday, a missed excursion or an early return entitles you to a price reduction and, where appropriate, damages; the organiser must also arrange suitable alternatives or your return. Claims go to the organiser, and in the UK to the operator under the Package Travel Regulations 2018.
No double recovery
Article 12 lets the airline deduct EU261 compensation from any further damages for the same loss, and the Package Travel Directive contains the mirror rule. In practice: the fixed EU261 amount comes from the airline; the holiday-specific losses come from the organiser; neither pays the same euro twice.
Who to write to first
Both, at once. The airline claim is standardised and often quicker; the organiser claim needs a description of what the disruption cost you within the holiday. Keep the booking, the itinerary, the airline’s disruption messages and receipts.
Charter flights
Charter flights sold within packages are covered by EU261 in the same way; the operating charter airline is the debtor for compensation.
Sources
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- European Union — Your EuropeAir passenger rights
- UK Civil Aviation AuthorityDelays and cancellations — your rights
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Vérifiez votre vol gratuitement
Indiquez votre vol et obtenez une vérification de vos droits en 60 secondes environ.