Indemnisation vol retardé Aer Lingus
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Réponse rapide
If your Aer Lingus flight reached its final destination 3 hours or more after the scheduled arrival time, EU261 compensation of €250, €400 or €600 per passenger (by distance) is due unless Aer Lingus proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Transporteur effectif
Aer Lingus EI / EIN · Ireland
Compagnie titulaire d'une licence UE/EEE — le règlement 261/2004 s'applique à tous ses vols au départ de l'UE/EEE et à ses vols vers l'UE/EEE.
Régimes applicables: Aer Lingus UK, Emerald Airlines
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.aerlingus.com/support/
- Adresse postale
- Aer Lingus Limited, Customer Relations, Dublin Airport, Co. Dublin, Ireland
- Dispositif de médiation
- Irish Aviation Authority (NEB)
Indemnisation retard sur les routes typiques de Aer Lingus
- Dublin → London (449 km)250 €
- Cork → London (555 km)250 €
- Dublin → Amsterdam (750 km)250 €
- Dublin → Lisbon (1 643 km)400 €
- Dublin → Faro (1 830 km)400 €
- Dublin → New York (5 103 km)600 €(300 € 3–4 h)
Montant plein à partir de 4 h de retard à l’arrivée ; sur les vols de plus de 3 500 km, le montant entre parenthèses s’applique entre 3 et 4 h.
Réponse directe
- En bref
- Si votre vol Aer Lingus est arrivé à sa destination finale avec 3 heures de retard ou plus, l’indemnisation EU261 est due par passager, sauf si Aer Lingus prouve une circonstance extraordinaire.
- Montant
- 250 €–600 €par passager sur les liaisons habituelles de Aer Lingus, selon la distance
- Pourquoi
- Le montant dépend de la distance du vol, pas du tarif ; le retard se mesure à l’ouverture des portes à la destination finale (Sturgeon, Germanwings/Henning). Aer Lingus ne peut refuser qu’en prouvant une cause extraordinaire et inévitable.
- Ce qui peut changer la réponse
- Aer Lingus prouve une circonstance extraordinaire pour votre vol – météo, contrôle aérien, grève d’un tiers – et qu’elle ne pouvait pas éviter le retard
- Le retard à l’arrivée était inférieur à 3 heures : prise en charge et frais peuvent être dus, pas l’indemnisation forfaitaire
- Une autre compagnie a opéré l’appareil : c’est le transporteur effectif qui doit l’indemnisation, pas Aer Lingus
- Plus de 3 500 km hors plafond intra-UE avec un retard de 3 à 4 heures : le montant est réduit de moitié
- Vérifiez votre vol
- Vérifier mon vol Aer Lingus
- Source officielle
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilDernière vérification à la source le 23 septembre 2026
Les passagers Aer Lingus peuvent-ils réclamer une indemnisation ?
Oui. Aer Lingus détient une licence UE/EEE ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 250 €–600 € par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol Aer Lingus concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- Aer Lingus
- Retardé
Avec quel retard êtes-vous arrivé à votre destination finale ?
Comptez le retard à l'ouverture des portes à votre destination finale, pas le retard au départ.
Aer Lingus delays: what is specific
Aer Lingus sells connections through Dublin, including US pre-clearance itineraries; on a single booking the delay is measured at your final destination, so a late London–Dublin sector that costs you the Dublin–Boston connection is a €600 case.
Dublin Airport restrictions and UK airspace ATC are the most frequent defences; they can be extraordinary but only for your flight and with the reasonable measures shown. Strikes by Aer Lingus’ own pilots or cabin crew are not extraordinary.
How the 3 hours are measured on Aer Lingus flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Aer Lingus flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much Aer Lingus owes for a delay
Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Aer Lingus may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Aer Lingus’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Aer Lingus must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What Aer Lingus may argue
Only extraordinary circumstances exempt Aer Lingus from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Aer Lingus’s own staff strikes are not extraordinary. The burden of proof is on Aer Lingus: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from Aer Lingus
- Note the actual arrival time (arrivals board, flight-tracker screenshot, Aer Lingus’s own notification).
- Ask Aer Lingus in writing for the reason for the delay.
- Submit the claim through Aer Lingus’s official channel (https://www.aerlingus.com/support/), or by post to Aer Lingus Limited, Customer Relations, Dublin Airport, Co. Dublin, Ireland, quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If Aer Lingus refuses or does not reply within 8 weeks, escalate to Irish Aviation Authority (NEB); a court claim remains available within the limitation period of the departure country.
Questions fréquentes
How much does Aer Lingus pay for a 3-hour delay?
€250 per passenger on flights up to 1,500 km, €400 between 1,500 and 3,500 km and €600 beyond 3,500 km — the same fixed amounts as any airline under EU261. On long-haul flights Aer Lingus may pay €300 when the arrival delay is under 4 hours.
Does Aer Lingus pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) Aer Lingus still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on Aer Lingus?
Usually yes. A knock-on delay from an earlier rotation is only exempt if Aer Lingus proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a Aer Lingus delay?
It depends on the country of departure, not on Aer Lingus: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Sources
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Ireland — electronic Irish Statute BookStatute of Limitations 1957, section 11 — six years for actions founded on simple contract
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Votre vol Aer Lingus est-il arrivé avec 3 heures de retard ?
Indiquez le vol et le retard à l’arrivée ; la vérification vous dit si la règle des 3 heures est remplie, le montant selon la distance et comment réclamer auprès de Aer Lingus.