Indemnisation vol retardé Austrian Airlines
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Réponse rapide
If your Austrian Airlines flight reached its final destination 3 hours or more after the scheduled arrival time, EU261 compensation of €250, €400 or €600 per passenger (by distance) is due unless Austrian Airlines proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Transporteur effectif
Austrian Airlines OS / AUA · Austria
Compagnie titulaire d'une licence UE/EEE — le règlement 261/2004 s'applique à tous ses vols au départ de l'UE/EEE et à ses vols vers l'UE/EEE.
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.austrian.com/at/en/passenger-rights
- Service client
- https://www.austrian.com/at/en/help-and-contact
- Dispositif de médiation
- apf (Austria)
Indemnisation retard sur les routes typiques de Austrian Airlines
- Vienna → London (1 275 km)250 €
- Vienna → Frankfurt (621 km)250 €
- Vienna → Paris (1 035 km)250 €
- Vienna → Tel Aviv (2 361 km)400 €
- Vienna → New York (6 805 km)600 €(300 € 3–4 h)
Montant plein à partir de 4 h de retard à l’arrivée ; sur les vols de plus de 3 500 km, le montant entre parenthèses s’applique entre 3 et 4 h.
Réponse directe
- En bref
- Si votre vol Austrian Airlines est arrivé à sa destination finale avec 3 heures de retard ou plus, l’indemnisation EU261 est due par passager, sauf si Austrian Airlines prouve une circonstance extraordinaire.
- Montant
- 250 €–600 €par passager sur les liaisons habituelles de Austrian Airlines, selon la distance
- Pourquoi
- Le montant dépend de la distance du vol, pas du tarif ; le retard se mesure à l’ouverture des portes à la destination finale (Sturgeon, Germanwings/Henning). Austrian Airlines ne peut refuser qu’en prouvant une cause extraordinaire et inévitable.
- Ce qui peut changer la réponse
- Austrian Airlines prouve une circonstance extraordinaire pour votre vol – météo, contrôle aérien, grève d’un tiers – et qu’elle ne pouvait pas éviter le retard
- Le retard à l’arrivée était inférieur à 3 heures : prise en charge et frais peuvent être dus, pas l’indemnisation forfaitaire
- Une autre compagnie a opéré l’appareil : c’est le transporteur effectif qui doit l’indemnisation, pas Austrian Airlines
- Plus de 3 500 km hors plafond intra-UE avec un retard de 3 à 4 heures : le montant est réduit de moitié
- Vérifiez votre vol
- Vérifier mon vol Austrian Airlines
- Source officielle
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilDernière vérification à la source le 23 septembre 2026
Les passagers Austrian Airlines peuvent-ils réclamer une indemnisation ?
Oui. Austrian Airlines détient une licence UE/EEE ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 250 €–600 € par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol Austrian Airlines concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- Austrian Airlines
- Retardé
Avec quel retard êtes-vous arrivé à votre destination finale ?
Comptez le retard à l'ouverture des portes à votre destination finale, pas le retard au départ.
Austrian delays: what is specific
Vienna is a connecting hub, so many Austrian itineraries have two sectors on one booking; the delay is measured at your final destination. A short delay out of Frankfurt that costs you the Vienna–Bangkok connection is a €600 case.
Winter at Vienna brings the classic defence — fog, snow, de-icing. Weather is extraordinary only where it actually prevented your flight and Austrian took all reasonable measures; a queue for de-icing caused by equipment or staffing is not weather. Austrian’s own crew shortages and strikes are never extraordinary.
How the 3 hours are measured on Austrian Airlines flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Austrian Airlines flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much Austrian Airlines owes for a delay
Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Austrian Airlines may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Austrian Airlines’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Austrian Airlines must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What Austrian Airlines may argue
Only extraordinary circumstances exempt Austrian Airlines from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Austrian Airlines’s own staff strikes are not extraordinary. The burden of proof is on Austrian Airlines: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from Austrian Airlines
- Note the actual arrival time (arrivals board, flight-tracker screenshot, Austrian Airlines’s own notification).
- Ask Austrian Airlines in writing for the reason for the delay.
- Submit the claim through Austrian Airlines’s official channel (https://www.austrian.com/at/en/passenger-rights), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If Austrian Airlines refuses or does not reply within 8 weeks, escalate to apf (Austria); a court claim remains available within the limitation period of the departure country.
Questions fréquentes
How much does Austrian Airlines pay for a 3-hour delay?
€250 per passenger on flights up to 1,500 km, €400 between 1,500 and 3,500 km and €600 beyond 3,500 km — the same fixed amounts as any airline under EU261. On long-haul flights Austrian Airlines may pay €300 when the arrival delay is under 4 hours.
Does Austrian Airlines pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) Austrian Airlines still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on Austrian Airlines?
Usually yes. A knock-on delay from an earlier rotation is only exempt if Austrian Airlines proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a Austrian Airlines delay?
It depends on the country of departure, not on Austrian Airlines: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Sources
- Republik Österreich — RISAllgemeines bürgerliches Gesetzbuch § 1489 — dreijährige Verjährung von Entschädigungsklagen
- Agentur für Passagier- und Fahrgastrechte (apf)Schlichtung Flug — Voraussetzungen
- Court of Justice of the European UnionCase C-28/20 Airhelp v Scandinavian Airlines — a strike organised by the airline's own staff is not an extraordinary circumstance
- Court of Justice of the European UnionCase C-826/19 WZ v Austrian Airlines — a diversion to a nearby airport is not a cancellation; the delay is measured on arrival at the original destination airport and the carrier bears the transfer cost
- Court of Justice of the European UnionJoined Cases C-195/17 etc. Krüsemann v TUIfly — a "wildcat strike" by airline staff is not an extraordinary circumstance
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Votre vol Austrian Airlines est-il arrivé avec 3 heures de retard ?
Indiquez le vol et le retard à l’arrivée ; la vérification vous dit si la règle des 3 heures est remplie, le montant selon la distance et comment réclamer auprès de Austrian Airlines.