Indemnisation vol annulé easyJet

easyJet cancellations: what is specific

easyJet cancels in waves when air-traffic-control staffing or weather cuts the arrival rate at a single-runway airport such as Gatwick, and for crew availability in summer peaks. The first is usually extraordinary; the second never is. easyJet’s cancellation e-mail or app notification is the notice date for the 14-day rule — keep it.

When easyJet cancels it must let you choose between a refund and re-routing; its app usually offers a free transfer to another easyJet flight, and where no suitable easyJet flight exists you can ask for re-routing on another airline or a refund. Meals and a hotel are due while you wait. easyJet UK belongs to AviationADR, easyJet Europe to the Austrian apf scheme, which are the escalation routes if easyJet refuses.

The three questions that decide a easyJet cancellation claim

1. When did easyJet tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. easyJet must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did easyJet offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; easyJet’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

easyJet UK Limited (UK AOC). Intra-EU flights are usually operated by easyJet Europe (EC, Austrian AOC); Swiss flights by easyJet Switzerland (DS). Check the operating carrier on your boarding pass: the rules follow the airline that flew the aircraft, not the one that sold the ticket.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. easyJet must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing easyJet must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much easyJet owes when compensation is due

£220, £350 or £520 per passenger under UK261, set by the distance of the flight (or of the whole journey on one booking). easyJet may halve the long-haul amount to £260 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from easyJet

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask easyJet in writing for the reason for the cancellation.
3. Submit the claim through easyJet’s official channel (https://www.easyjet.com/en/help/delays-and-cancellations), or by post to easyJet Airline Company Limited, Customer Services, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF, United Kingdom, stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If easyJet refuses or stalls for 8 weeks, escalate to AviationADR, then to the courts within the limitation period of the departure country.