Indemnisation vol annulé Jet2.com

Jet2 cancellations: what is specific

Jet2’s cancellation notice is the e-mail, text or app message; its timestamp decides the 14-day rule. Jet2 will offer a refund or a move to another flight; on holiday routes the alternative may be days later, which keeps the full amount due, and hotel and meals while you wait are owed whatever the cause.

If the flight was part of a Jet2holidays package, the flight-compensation claim is still against Jet2.com as operating carrier; changes to the holiday itself are the organiser’s separate responsibility under the Package Travel Regulations 2018.

The three questions that decide a Jet2.com cancellation claim

1. When did Jet2.com tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Jet2.com must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
2. What replacement did Jet2.com offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
3. Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Jet2.com’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.

What you always get, whatever the reason

Compensation may depend on the cause, but three rights never do. Jet2.com must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Jet2.com must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.

How much Jet2.com owes when compensation is due

£220, £350 or £520 per passenger under UK261, set by the distance of the flight (or of the whole journey on one booking). Jet2.com may halve the long-haul amount to £260 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).

How to claim a cancellation from Jet2.com

1. Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
2. Ask Jet2.com in writing for the reason for the cancellation.
3. Submit the claim through Jet2.com’s official channel (https://www.jet2.com/en/faqs), stating the notice date, the replacement offered (or not) and the amount per passenger.
4. If Jet2.com refuses or stalls for 8 weeks, escalate to UK Civil Aviation Authority (CAA), then to the courts within the limitation period of the departure country.