Indemnisation vol retardé TUI Airways
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Réponse rapide
If your TUI Airways flight reached its final destination 3 hours or more after the scheduled arrival time, UK261 compensation of £220, £350 or £520 per passenger (by distance) is due unless TUI Airways proves extraordinary circumstances. The departure delay does not matter — the arrival time, measured when the doors open, does. Below 3 hours you still have care rights.
Transporteur effectif
TUI Airways BY / TOM · United Kingdom
Compagnie titulaire d'une licence britannique — le UK261 s'applique à ses vols au départ du Royaume-Uni et à ses vols vers le Royaume-Uni. Le règlement UE 261 s'applique à ses vols au départ de l'UE.
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.tui.co.uk/destinations/contact-us
- Dispositif de médiation
- AviationADR
Indemnisation retard sur les routes typiques de TUI Airways
- London → Palma de Mallorca (1 309 km)220 £GB
- Manchester → Tenerife (3 048 km)350 £GB
- Birmingham → Tenerife (2 978 km)350 £GB
- London → Orlando (6 992 km)520 £GB(260 £GB 3–4 h)
- Manchester → Cancún (7 794 km)520 £GB(260 £GB 3–4 h)
Montant plein à partir de 4 h de retard à l’arrivée ; sur les vols de plus de 3 500 km, le montant entre parenthèses s’applique entre 3 et 4 h.
Réponse directe
- En bref
- Si votre vol TUI Airways est arrivé à sa destination finale avec 3 heures de retard ou plus, l’indemnisation UK261 est due par passager, sauf si TUI Airways prouve une circonstance extraordinaire.
- Montant
- 220 £GB–520 £GBpar passager sur les liaisons habituelles de TUI Airways, selon la distance
- Pourquoi
- Le montant dépend de la distance du vol, pas du tarif ; le retard se mesure à l’ouverture des portes à la destination finale (Sturgeon, Germanwings/Henning). TUI Airways ne peut refuser qu’en prouvant une cause extraordinaire et inévitable.
- Ce qui peut changer la réponse
- TUI Airways prouve une circonstance extraordinaire pour votre vol – météo, contrôle aérien, grève d’un tiers – et qu’elle ne pouvait pas éviter le retard
- Le retard à l’arrivée était inférieur à 3 heures : prise en charge et frais peuvent être dus, pas l’indemnisation forfaitaire
- Une autre compagnie a opéré l’appareil : c’est le transporteur effectif qui doit l’indemnisation, pas TUI Airways
- Plus de 3 500 km hors plafond intra-UE avec un retard de 3 à 4 heures : le montant est réduit de moitié
- Vérifiez votre vol
- Vérifier mon vol TUI Airways
- Source officielle
- Regulation (EC) No 261/2004 as retained in UK law (assimilated law) — UK Government — legislation.gov.ukDernière vérification à la source le 23 septembre 2026
Les passagers TUI Airways peuvent-ils réclamer une indemnisation ?
Oui. TUI Airways détient une licence britannique ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 220 £GB–520 £GB par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol TUI Airways concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- TUI Airways
- Retardé
Avec quel retard êtes-vous arrivé à votre destination finale ?
Comptez le retard à l'ouverture des portes à votre destination finale, pas le retard au départ.
TUI Airways delays: what is specific
TUI’s long-haul holiday flights fly out and back with the same aircraft; a delay leaving Cancún or Orlando arrives in the UK with it. That knock-on delay is compensable unless TUI proves the original cause was extraordinary — ask what delayed the outbound sector.
Both directions are covered: departures from the UK under UK261, and the return from an EU airport also under EU261. The amounts are equivalent; long-haul returns from outside Europe on a UK carrier are covered under UK261.
How the 3 hours are measured on TUI Airways flights
The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A TUI Airways flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.
How much TUI Airways owes for a delay
Under UK261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: £220, £350 or £520 per passenger. On flights over 3,500 km TUI Airways may halve the amount (£260 instead of £520) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on TUI Airways’s typical routes.
Care while you wait
From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) TUI Airways must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.
What TUI Airways may argue
Only extraordinary circumstances exempt TUI Airways from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and TUI Airways’s own staff strikes are not extraordinary. The burden of proof is on TUI Airways: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.
How to claim a delay from TUI Airways
- Note the actual arrival time (arrivals board, flight-tracker screenshot, TUI Airways’s own notification).
- Ask TUI Airways in writing for the reason for the delay.
- Submit the claim through TUI Airways’s official channel (https://www.tui.co.uk/destinations/contact-us), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
- If TUI Airways refuses or does not reply within 8 weeks, escalate to AviationADR; a court claim remains available within the limitation period of the departure country.
Questions fréquentes
How much does TUI Airways pay for a 3-hour delay?
£220 per passenger on flights up to 1,500 km, £350 between 1,500 and 3,500 km and £520 beyond 3,500 km — the same fixed amounts as any airline under UK261. On long-haul flights TUI Airways may pay £260 when the arrival delay is under 4 hours.
Does TUI Airways pay compensation for a 2-hour delay?
No fixed compensation is due below 3 hours of arrival delay. From 2 hours (short flights) TUI Airways still owes care: meals, refreshments and communication, and a hotel if the wait runs overnight. Keep receipts if it does not provide them.
Is a delay caused by a late inbound aircraft compensable on TUI Airways?
Usually yes. A knock-on delay from an earlier rotation is only exempt if TUI Airways proves the original cause was extraordinary and that it could not have avoided the delay with reasonable measures such as a spare aircraft or crew.
How long do I have to claim a TUI Airways delay?
It depends on the country of departure, not on TUI Airways: typically between 1 and 6 years (for example 6 years in the UK and Ireland, 5 in France and Spain, 3 in Germany, 2 in the Netherlands). Check the country page for your departure airport.
Sources
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- AviationADR (Consumer Dispute Resolution Ltd)AviationADR — CAA-approved ADR scheme: eligibility (final response or eight weeks without reply)
- UK Civil Aviation AuthorityAlternative dispute resolution (ADR) for aviation complaints
- UK Civil Aviation AuthorityDelays and cancellations — your rights
- UK Government — legislation.gov.ukLimitation Act 1980, section 5 — six years for actions founded on simple contract (England and Wales)
- UK Government — legislation.gov.ukRegulation (EC) No 261/2004 as retained in UK law (assimilated law)
- UK Government — legislation.gov.ukThe Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 (SI 2019/278)
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Votre vol TUI Airways est-il arrivé avec 3 heures de retard ?
Indiquez le vol et le retard à l’arrivée ; la vérification vous dit si la règle des 3 heures est remplie, le montant selon la distance et comment réclamer auprès de TUI Airways.