Indemnisation vol annulé Norwegian
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Réponse rapide
When Norwegian cancels your flight you always get the choice between a full refund and re-routing, plus meals and a hotel while you wait. Compensation of €250, €400 or €600 per passenger is due on top if Norwegian told you less than 14 days before departure and did not offer a replacement flight within the legal time windows — unless it proves extraordinary circumstances.
Transporteur effectif
Norwegian DY / NAX · Norway
Compagnie titulaire d'une licence UE/EEE — le règlement 261/2004 s'applique à tous ses vols au départ de l'UE/EEE et à ses vols vers l'UE/EEE.
Régimes applicables: Norwegian Air Sweden
Où envoyer votre réclamation
- Formulaire officiel / centre d'aide
- https://www.norwegian.com/en/help/
- Dispositif de médiation
- Transportklagenemnda (Norway)
Indemnisation annulation sur les routes typiques de Norwegian
- Oslo → London (1 226 km)250 €
- Bergen → London (1 071 km)250 €
- Copenhagen → London (984 km)250 €
- Stockholm → London (1 475 km)250 €
- Oslo → Málaga (2 841 km)400 €
- Oslo → Copenhagen (517 km)250 €
Due lorsque {airline} vous a informé moins de 14 jours avant le départ et qu’aucun vol de remplacement ne respectait les fenêtres légales.
Réponse directe
- En bref
- Si Norwegian vous a informé de l’annulation moins de 14 jours avant le départ sans vous réacheminer dans les fenêtres légales, l’indemnisation EU261 est due par passager, sauf si Norwegian prouve une circonstance extraordinaire.
- Montant
- 250 €–400 €par passager sur les liaisons habituelles de Norwegian, selon la distance
- Pourquoi
- L’indemnisation dépend du moment où Norwegian vous a informé et de ce qu’elle a proposé (article 5) ; le montant dépend de la distance. Remboursement ou réacheminement et prise en charge sont dus quelle que soit la cause.
- Ce qui peut changer la réponse
- Vous avez été informé 14 jours ou plus avant le départ : pas d’indemnisation forfaitaire, mais remboursement ou réacheminement
- Norwegian vous a réacheminé dans les fenêtres légales (2 h plus tôt / 4 h plus tard avec 7 à 14 jours de préavis ; 1 h / 2 h sous 7 jours)
- Norwegian prouve une circonstance extraordinaire pour votre vol – météo, contrôle aérien, grève d’un tiers – et qu’elle ne pouvait pas éviter le retard
- Une autre compagnie a opéré l’appareil : c’est le transporteur effectif qui doit l’indemnisation, pas Norwegian
- Vérifiez votre vol
- Vérifier mon vol Norwegian
- Source officielle
- Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights — European Parliament and CouncilDernière vérification à la source le 23 septembre 2026
Les passagers Norwegian peuvent-ils réclamer une indemnisation ?
Oui. Norwegian détient une licence UE/EEE ; le règlement 261 couvre donc ses vols au départ de l'UE/EEE, du Royaume-Uni ou de la Suisse et ses vols à destination de ces territoires : 250 €–600 € par passager pour un retard à l'arrivée de 3 heures ou plus, une annulation annoncée moins de 14 jours avant ou un refus d'embarquement — sauf si la compagnie prouve une circonstance extraordinaire.
Cela s'applique-t-il à votre vol ?
Un vol Norwegian concerné ?
Quelques questions courtes — pas encore besoin du numéro de vol. Vous obtenez un résultat préliminaire sur les faits indiqués ; la vérification complète le confirme à partir de l'itinéraire.
Déjà connu grâce à cette page
- Norwegian
- Annulé
Quand avez-vous été informé de l'annulation ?
Norwegian cancellations: what is specific
The cancellation e-mail or app notification is the notice; its timestamp decides the 14-day rule. Norwegian usually rebooks on its own next flight, which on leisure routes may be the next day; if the alternative arrives more than 2 hours (under 1,500 km) or 3 hours (over 1,500 km) after your original schedule, the full amount is due, and hotel and meals while you wait are owed whatever the cause.
The three questions that decide a Norwegian cancellation claim
- When did Norwegian tell you? Informed 14 days or more before departure: no compensation, but a refund or re-routing and care. Less than 14 days: compensation is due unless a replacement flight met the windows below or the cause was extraordinary. Norwegian must prove when and how it informed you — keep its cancellation e-mail or app notification with the timestamp.
- What replacement did Norwegian offer? Between 7 and 14 days’ notice, no compensation if the re-routing departed no more than 2 hours early and arrived less than 4 hours late; under 7 days’ notice the margins shrink to 1 hour early and 2 hours late.
- Why was it cancelled? Weather, air-traffic-control restrictions, security and external strikes are extraordinary; Norwegian’s technical problems, crew shortages, rotation planning and its own staff’s strikes are not.
What you always get, whatever the reason
Compensation may depend on the cause, but three rights never do. Norwegian must offer you the choice between a full refund of the unused ticket (within 7 days, in cash or bank transfer — a voucher only with your agreement) and re-routing to your final destination at the earliest opportunity or on a later date of your choice. While you wait for the re-routing Norwegian must provide meals, refreshments, two calls or e-mails and, when an overnight stay becomes necessary, a hotel and transport to it. If it leaves you to arrange this yourself, keep receipts and claim the reasonable amounts.
How much Norwegian owes when compensation is due
€250, €400 or €600 per passenger under EU261, set by the distance of the flight (or of the whole journey on one booking). Norwegian may halve the long-haul amount to €300 when the replacement flight it offered arrived within the reduction windows (2 hours late for short flights, 3 hours for medium, 4 hours for long).
How to claim a cancellation from Norwegian
- Keep the cancellation notice, the original booking and the details of any replacement flight offered (departure and arrival times).
- Ask Norwegian in writing for the reason for the cancellation.
- Submit the claim through Norwegian’s official channel (https://www.norwegian.com/en/help/), stating the notice date, the replacement offered (or not) and the amount per passenger.
- If Norwegian refuses or stalls for 8 weeks, escalate to Transportklagenemnda (Norway), then to the courts within the limitation period of the departure country.
Questions fréquentes
Do I get compensation if Norwegian cancelled my flight two weeks in advance?
Not fixed compensation: cancellations announced 14 days or more before departure are exempt. Norwegian still owes you the choice between a full refund and re-routing, and care if you travel on the replacement flight.
Can Norwegian give me a voucher instead of a refund?
Only with your written agreement. The refund must be paid in cash, by bank transfer or card within 7 days. You can decline a voucher and insist on money.
Is a strike a valid reason for Norwegian not to pay?
A strike by Norwegian's own pilots, cabin crew or ground staff is not an extraordinary circumstance, so compensation is due. Strikes by air-traffic controllers or airport staff outside Norwegian's control are extraordinary, but the refund, re-routing and care rights still apply.
Norwegian rebooked me on a flight the next day — is that compensable?
If you were informed less than 7 days before departure, compensation is due unless the replacement departed at most 1 hour early and arrived less than 2 hours late — a next-day flight almost always exceeds that. Norwegian also owes a hotel and meals for the night.
Sources
- Court of Justice of the European UnionJoined Cases C-402/07 and C-432/07 Sturgeon v Condor and Böck v Air France — passengers of flights delayed by three hours or more may claim compensation
- Court of Justice of the European UnionCase C-257/14 van der Lans v KLM — spontaneous technical failure is inherent in the normal exercise of the activity
- Court of Justice of the European UnionCase C-549/07 Wallentin-Hermann v Alitalia — technical problems are not, as such, extraordinary circumstances
- European CommissionInterpretative Guidelines on Regulation (EC) No 261/2004 (2016/C 214/04)
- European Commission — DG MOVEAir passenger rights (including list of National Enforcement Bodies)
- European Parliament and CouncilRegulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
Dernière revue juridique : 12 septembre 2026 · Contenu mis à jour : 12 septembre 2026
Norwegian a annulé avec moins de 14 jours de préavis ?
Indiquez le vol, la date de l’annonce et ce que Norwegian a proposé ; la vérification applique les délais et fenêtres de réacheminement et vous donne le montant.