Indemnisation vol retardé Norwegian

Norwegian delays: what is specific

Norwegian flies point-to-point, so the only delay that counts is the arrival delay of the flight on your booking. Its aircraft fly several sectors a day; a late inbound aircraft is compensable unless the earlier cause was itself extraordinary.

Winter weather at Norwegian airports is the standard defence. It must have affected your flight specifically; a de-icing backlog or crew timing out because of an earlier weather delay is an operational consequence Norwegian has to manage.

How the 3 hours are measured on Norwegian flights

The delay that counts is the arrival delay at your final destination, measured when at least one aircraft door opens — not the departure delay, the touchdown time or the block-on time. Compare it with the scheduled arrival on your booking. A Norwegian flight that leaves 3 hours 30 late but makes up time to arrive 2 hours 50 late is not compensable; one that leaves on time and arrives 3 hours late is.

How much Norwegian owes for a delay

Under EU261 the amount depends only on the great-circle distance of the flight (or of the whole journey on a single booking), never on the ticket price: €250, €400 or €600 per passenger. On flights over 3,500 km Norwegian may halve the amount (€300 instead of €600) when the arrival delay is between 3 and 4 hours; from 4 hours the full amount applies. The table above shows the amounts on Norwegian’s typical routes.

Care while you wait

From 2 hours of delay (short flights), 3 hours (medium) or 4 hours (long) Norwegian must offer meals and refreshments in proportion to the wait, two phone calls or e-mails, and a hotel with transport if you are kept overnight. If it does not, keep receipts for reasonable expenses and claim them separately — they come on top of the fixed compensation. After 5 hours you may also abandon the trip and claim a full refund of the unused ticket.

What Norwegian may argue

Only extraordinary circumstances exempt Norwegian from paying: severe weather, air-traffic-control restrictions or strikes, security incidents, bird strikes, external strikes. Technical faults, crew shortages, late inbound aircraft from an earlier rotation and Norwegian’s own staff strikes are not extraordinary. The burden of proof is on Norwegian: ask for the precise cause of your flight’s delay and the measures it took, and treat a bare “operational reasons” as no answer.

How to claim a delay from Norwegian

1. Note the actual arrival time (arrivals board, flight-tracker screenshot, Norwegian’s own notification).
2. Ask Norwegian in writing for the reason for the delay.
3. Submit the claim through Norwegian’s official channel (https://www.norwegian.com/en/help/), quoting the booking reference, the flight, the date, the arrival delay and the amount per passenger.
4. If Norwegian refuses or does not reply within 8 weeks, escalate to Transportklagenemnda (Norway); a court claim remains available within the limitation period of the departure country.